Asst Manager Guest Services

Asst Manager Guest Services

15 Jun 2024
Virginia, Virginiabeach, 23450 Virginiabeach USA

Asst Manager Guest Services

Vacancy expired!

Job Description

HGV Now Offers Day One Team Member Benefits

What will I be doing?

As an Asst Manager Guest Services, you will be responsible for driving company success through performing the following tasks to the highest standards:

  • Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
  • Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
  • Check-in arriving guests and check-out departing guests.
  • Assist Front Office Manager/Director with managing resort inventory.
  • Assist with adjustment in departmental policies and procedures.
  • Complete Front Desk accounting transactions including balancing end-of-day shift reports.
  • Maintain necessary hard copies of paperwork of daily operations, as needed.
  • Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
  • Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
  • Complete Front Desk Agent checklist.
  • Perform property and room inspections.
  • Make recommendations to management regarding development and corrective action plans.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • A minimum of one (1) year of experience in the customer service field is required.
  • A minimum of six (6) months of supervisory experience in the customer service field required.
  • Demonstrate leadership skills such as integrity, professionalism, and confidentiality
  • A courteous and professional attitude when handling upset guests and difficult situations
  • High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Possess the knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation
  • Proven ability to respond effectively to sensitive inquiries or complaints
  • Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
  • Interpersonal skills, high level of communication skills, ability to make decisions and lead others
  • Understanding of how Housekeeping and Front Office work together

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  • Title: Food Services Specialist (Student Meal Program) Location: United States-Virginia-Virginia Beach Job Number: 2400017Z Note: US Citizenship Required Work Location: Virginia Beach, VA Relocation: Relocation Assistance Provided Travel Requirements: Overseas Travel Required (25% - 50%) Job Summary: Serves as the Student Meal Program (SMP) manager for NEXCOM Enterprise and provides support to the NEXCOM food service program. Duties and Responsibilities: Responsible for administering the USDA Student Meal Food Service Program in an efficient and effective manner to meet nutritional needs and wellness of the students in accordance with DoD regulations. Ensures compliance with DoDEA and USDA regulations and requirements across all locations for consistency with meal plan nutritional requirements, implementation and training. Develops and assists in the implementation of policies, procedures and programs applicable to the SMP. Develops, implements, and monitors financial controls to ensure accountability and program integrity. Maintains review and oversight of the SMP, and conducts analysis of operating data. Develops and reviews estimated budget and data trends/forecast relative to the operational areas of the SMP and recommend approval or revision based on such. Develops and submits all reports to the Food Service Program Director. Maintains all pertinent records as required. Prepares and reviews all SMP correspondences, including ensuring all invoices are generated in timely manner, and processed within designated timeframe. Provide updates regarding the status of invoices accounted for and processed. Maintains all supporting documentation and records relative to the SMP as required. Stays aware of new and pending USDA regulations that directly or indirectly impact the continuity of the SMP business, and informs immediate supervisor of such information and recommends plan of action as necessary. Participates in the SMP Task Force meetings, addressing audit findings, troubleshooting issues and gather information and provides updates and recommendations to pertinent personnel as necessary. Develops procedural processes for locations to implement as a means of conducting internal audit to ensure compliance and consistency with SMP requirements. Serves as Horizon application SME and provides reports and analysis as requested. Ensures all meals served meet current USDA meal standards and meal pattern requirements. Serves as liaison with Navy and/or DODEA nutritional representatives and provides guidance to field personnel to ensure meal compliance and consistency. Assists field activities in the preparation of contracts for the SMP and develops and initiates recommendations as appropriate for approval, disapproval or revision. As required, travels outside of continental United States (OCONUS) SMP facilities to conduct on site reviews, participate in meetings, assist visits, etc. Provides technical and/or administrative support in various capacities to the Food Service team as required. Carries out responsibilities in accordance with NEXCOM policies and in compliance with regulatory agencies. Exercises independent judgment and initiative in carrying out assignments and in formulating recommended solutions. Work is reviewed in terms of achievement of objectives, effectiveness and timeliness of results achieved, and compliance with applicable regulations and procedures. Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE: Three years of experience performed in administrative, operational or other responsible work which enabled the applicant to gain knowledge of nutritional programs; skill in dealing with others in person-to-person work relationships and the ability to provide training to others. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of directly related academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor\'s degree in hospitality management, dietetics, or nutrition for 2 years of general experience. AND SPECIALIZED EXPERIENCE: Two years of progressively responsible experience that provided a background in nutrition and menu planning; working within dietary guidelines as provided by the USDA or other regulatory agency; customer relations; knowledge and understanding of effective sanitation and safety measures; or similar work which demonstrated the knowledge and abilities required to manage the Student Meal Program. Note: Bachelor\'s Degree in Hospitality Management, Dietetics, or Nutrition preferred but not required Job: Food Services

  • Job Description:

  • Description:

  • ASSISTANT MANAGER

Job Details

  • ID
    JC41560908
  • State
  • City
  • Job type
    Full Time
  • Salary
    TBD
  • Hiring Company
    Hilton Grand Vacations
  • Date
    2022-05-20
  • Deadline
    2022-07-19
  • Category

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