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Skills: q Excellent communication – with the client and the customersq Written skills – effectively portray company via emails to clients on situationsq Math Skills – understand the total receivable activity on the account and how it relates to other accounts.q Organizational skills – maintain record retention of information from clients and customers in a standard functional manner.
Job Description:
q Employee must be a full time employee and meet and exceed normal collections standards as set by the UPS department.q Employee must be able to solve account disputes using a variety of resources. These resources include (but are not limited to), the customer, the on site client manager, the district contacts (controllers, A/Es, PCAs, finance, etc), multiple payment processing centers, other collection vendors, banks, bankruptcy departments, customer service department, the billing department, internal team members and/or any other resource that should possess information needed to aid in the resolution of the account.q Employee must be able to research and balance misapplied payments.q Employee will be responsible for maintaining an updated request log of any and all pending items requested by another UPS department.q Employee will make decisions (and process the action) on accounts in regards to account suspensions, cancellations, resumptions, and write offs.q Employee must collect and resolve any account with an NSF or a rejected electronic funds transfer.q Employee must effectively enforce appropriate payment plans as a method of payment for future service.q Employee must process the appropriate actions to convert customers to new payment plans upon receipt of signed authorization.q Employee must be able to identify suspicious activity on accounts and make quick decisions on their service.q Employee muSkills: q Excellent communication – with the client and the customersq Written skills – effectively portray company via emails to clients on situationsq Math Skills – understand the total receivable activity on the account and how it relates to other accounts.q Organizational skills – maintain record retention of information from clients and customers in a standard functional manner.
Job Description:
q Employee must be a full time employee and meet and exceed normal collections standards as set by the UPS department.q Employee must be able to solve account disputes using a variety of resources. These resources include (but are not limited to), the customer, the on site client manager, the district contacts (controllers, A/Es, PCAs, finance, etc), multiple payment processing centers, other collection vendors, banks, bankruptcy departments, customer service department, the billing department, internal team members and/or any other resource that should possess information needed to aid in the resolution of the account.q Employee must be able to research and balance misapplied payments.q Employee will be responsible for maintaining an updated request log of any and all pending items requested by another UPS department.q Employee will make decisions (and process the action) on accounts in regards to account suspensions, cancellations, resumptions, and write offs.q Employee must collect and resolve any account with an NSF or a rejected electronic funds transfer.q Employee must effectively enforce appropriate payment plans as a method of payment for future service.q Employee must process the appropriate actions to convert customers to new payment plans upon receipt of signed authorization.q Employee must be able to identify suspicious activity on accounts and make quick decisions on their service.q Employee must be able to effectively search for and find skipped businesses – including hidden linked accounts under different names but at the same location (or vice versa).q Employee must train additional staff members on the processes and procedures of UPS, with specific attention to disputes and research accounts.q Employee must be proficient in UPS’ A/R, Credit Adjustments, CRIS, Billing Inquiry, OnDemand, and SIR systems as well as CT Vision, Accurint, ups.com and Microsoft Office.q Employee must retain all pertinent documents presented to them (via fax, email or mail) in regards to UPS accounts.st be able to effectively search for and find skipped businesses – including hidden linked accounts under different names but at the same location (or vice versa).q Employee must train additional staff members on the processes and procedures of UPS, with specific attention to disputes and research accounts.q Employee must be proficient in UPS’ A/R, Credit Adjustments, CRIS, Billing Inquiry, OnDemand, and SIR systems as well as CT Vision, Accurint, ups.com and Microsoft Office.q Employee must retain all pertinent documents presented to them (via fax, email or mail) in regards to UPS accounts.
Skills:
q Excellent communication – with the client and the customersq Written skills – effectively portray company via emails to clients on situationsq Math Skills – understand the total receivable activity on the account and how it relates to other accounts.q Organizational skills – maintain record retention of information from clients and customers in a standard functional manner.
Job Description:
q Employee must be a full time employee and meet and exceed normal collections standards as set by the UPS department.q Employee must be able to solve account disputes using a variety of resources. These resources include (but are not limited to), the customer, the on site client manager, the district contacts (controllers, A/Es, PCAs, finance, etc), multiple payment processing centers, other collection vendors, banks, bankruptcy departments, customer service department, the billing department, internal team members and/or any other resource that should possess information needed to aid in the resolution of the account.q Employee must be able to research and balance misapplied payments.q Employee will be responsible for maintaining an updated request log of any and all pending items requested by another UPS department.q Employee will make decisions (and process the action) on accounts in regards to account suspensions, cancellations, resumptions, and write offs.q Employee must collect and resolve any account with an NSF or a rejected electronic funds transfer.q Employee must effectively enforce appropriate payment plans as a method of payment for future service.q Employee must process the appropriate actions to convert customers to new payment plans upon receipt of signed authorization.q Employee must be able to identify suspicious activity on accounts and make quick decisions on their service.q Employee must be able to effectively search for and find skipped businesses – including hidden linked accounts under different names but at the same location (or vice versa).q Employee must train additional staff members on the processes and procedures of UPS, with specific attention to disputes and research accounts.q Employee must be proficient in UPS’ A/R, Credit Adjustments, CRIS, Billing Inquiry, OnDemand, and SIR systems as well as CT Vision, Accurint, ups.com and Microsoft Office.q Employee must retain all pertinent documents presented to them (via fax, email or mail) in regards to UPS accounts.
