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Job Summary:
Provides application support to Merchandising Systems MS end-users including application troubleshooting custom development application testing and application maintenance. Supports application development through all cycles of implementation
Duties and Responsibilities:
Incumbents of this position must be U.S. Citizens - Develops application related documentation for MS i.e. Test scenarios scripts test plans design documents instructional documents . - Coordinates and facilitates design reviews with MS end users and programming personnel. - Ensures compliance with configuration management standards and guidelines i.e. Version control release management . - Reports and tracks all MS testing processes and software related issues. - Provides functionality updates to key personnel on new patch releases MS enhancements and new version releases. - Provides application impact analysis for all MS related software releases patches and custom development. -Monitor and resolve service desk requests within the timeframe established based upon NEXCOMs SLAs relating to Systems. - Participate in Systems design reviews with end users and programming personnel to define application specific requirements as key inputs into detailed design specifications. - Develop and execute test scripts within all functional application testing cycles unit application user acceptance integration capacity and dress rehearsal capacity in cooperation with end users. - Analyze and recommend fixes enhancements to application as well as support release management upgrades. - Assist in troubleshooting and resolving application issues. - Provide level 1 end user support of Systems users. Identify and where possible correct the problem. - Work with all team members technical and functional to meet Systems objectives. Maintain communication with team members and team leaders. - Communicate to Lead Supervisor or Manager all issues affecting the end users. - Moderate travel may be required. - Perform other related duties as assigned. This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI .Qualified candidates must be U.S. Citizens. GENERAL EXPERIENCE 3 years experience in administrative technical or investigative work which demonstrated the ability and aptitudes required to perform technical managerial or analytical work involving management information systems. OR SUBSTITUTION OF EXPERIENCE FOR EDUCATION One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE Minimum 3 years of progressive experience in the following Experience in business and systems analysis design and implementation. Standard development processes operating systems database languages and programming languages and tools. Hands on experience developing test plans test scenarios and test scripts. Hands on experience performing functional and integration testing. This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI .
