If you are looking for an opportunity to advance your career and collaborate with experts in the IT industry, The Lone Wolf program offers dependable, secure, and high-quality VVD services to senior leaders within the DOD. Our team is dedicated to maintaining a high level of professionalism, managing risk, improving operations and maintenance, ensuring exceptional IT service quality, and preparing for future challenges. With primary operating locations in Warrenton, VA, San Antonio, TX and Colorado Springs, CO, the Lone Wolf program supports users around the globe.Responsibilities:
Design and develop ServiceNow applications and services.
Make recommendations and participate in implementing ServiceNow requirements.
Take ownership of complex business requirements and work them to completion.
Provide architectural controls and impact analysis for new requirements.
Continually identify opportunities for improvement, such as combining similar solution needs.
Partner with team leads to implement technical best practices, policies, and procedures.
Research and stay current in ServiceNow products and applicable integrated technologies.
Create and maintain a detailed view of the ServiceNow architecture.
Align ServiceNow platform capabilities to established business strategies.
Assist with estimating release level of effort.
Contribute to ServiceNow software releases through configuration tasks and feature delivery.
Optimize stability and usability of ServiceNow through regular application maintenance.
Provide day-to-day operational support and ticket resolution.
Collaborate with team members to design best solutions for technical issues.
#divergent
Must have active Top Secret clearance with SCI eligibility
5+ years of experience with software design and development
3+ years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment
3+ years of experience with ServiceNow development, including Glide, scripting, business rules, client scripts, data imports, custom applications, and development methods
ServiceNow Implementation Specialist Certification
CompTIA Security+ Certification
Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
Experience with LDAP integration and Web Service integration such as API Web Services
Experience with ServiceNow development APIs and Single Sign-On configuration and administration
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Possess effective interpersonal, verbal, and written communication skills
Preferred:
ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist
Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
Experience with Agile and Scrum methodologies and participation in software development life cycle
Experience with requirements management
Experience creating quick proof-of-concepts
