Director of Customer Compliance & Operational Governance

This is a highly collaborative, cross-functional leadership role for someone who understands the connection between customer requirements and day-to-day operations. You will work closely with Operations, Supply Chain, Logistics, Quality, Customer Service, Sales, IT, Finance, and other teams to ensure requirements are clearly communicated, properly implemented, and consistently maintained.Essential Duties and ResponsibilitiesLead and oversee the company's customer compliance program across multiple customer channels and business units.Review and interpret customer requirements, routing guides, scorecards, audits, certifications, and compliance updates.Manage customer compliance portals and serve as a key point of contact for customer requirements and compliance activities.Coordinate requirements across departments and ensure clear ownership, follow-up, and accountability.Monitor customer compliance performance, scorecards, audit findings, and chargebacks to identify risks and improvement opportunities.Lead cross-functional initiatives, corrective actions, and process improvements.Support customer onboarding, new program launches, and account transitions.Partner with IT and business system owners on ERP, WMS, TMS, EDI, and customer-facing compliance requirements.Develop and improve processes, procedures, training, and tools that strengthen compliance and operational performance.Identify opportunities to streamline processes, improve visibility, and reduce customer compliance risk.Serve as a subject matter expert and resource to leadership and cross-functional teams.