Vacancy expired!
ROLE: The Helpdesk Support Technician monitors the Information Technology Helpdesk ticketing system, and provides first tier technical assistance to office and plant staff for IT devices and applications throughout the Lynden Door/Alliance Door organization and related family of companies. Assists with setup and maintenance of PCs and peripherals deployed to office and plant staff, and assumes the role of customer advocate to ensure organizational peers are receiving the best possible help from IT and to ensure all tickets and issues are being resolved by the IT department in a timely manner.
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RESPONSIBILITIES:
Provide Helpdesk support through the IT ticketing system
Assist with troubleshooting and repair of issues related to PC's, peripherals, mobile devices, and applications in local and remote offices, warehouse floors, and telecommuters of the organization.
Image and deploy desktops, peripherals, mobile devices, and applications for replacements, projects, or new hires.
Provide basic networking and telephone support
Provide basic ERP support for issues involving printers, application locks, and queues.
Assist with training for basic computer usage and company desktop software.
Assist with Active Directory group policies to automate administration of PC security and standards.
Provide asset management of desktop, laptop, and mobile device inventory.
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CORE SKILLS & QUALIFICATIONS:
Associate degree in Information Technology or related field
Basic understanding of IT concepts, practices, and technology.
Basic understanding of networking technologies and TCP/IP communication.
Solid understanding of Windows based systems (Windows 2008 Server+, Windows 7,10).
Microsoft Active Directory domain experience preferred.
Working knowledge of Microsoft Office software and services, especially Office365.
Solid understanding of PC hardware and mobile devices
Solid troubleshooting and problem-solving skills.
Excellent communication skills, both written and verbal.
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COMPENSATION & BENEFITS:
Competitive Wage - depends on experience
Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributionsÂ
401-K retirement plan options
Paid holidays
Paid Time Off
Paid sick leave
Paid bereavement leave
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MORE ABOUT OUR COMPANY:
We are an equal opportunity employer and one of North America's leading manufacturers of quality residential and commercial interior wood doors. The great service and products we are able to deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.
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For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.Click Here to Apply or use the link belowhttps://lyndendoor.applicantpro.com/jobs/956839-43922.html
