Vacancy expired!
Hotel Bellwether is seeking qualified, reliable and outgoing applicants for our Front Desk Agent position. Position has potential to grow into a leadership role for the right candidate. Seeking a warm and welcoming attitude with a meticulous attention to detail. Please provide a resume with cover letter for consideration. Must be available nights and weekends - flexible schedule. Perfect job for a head-strong student!
Front Desk Agent
Job Summary
To assist each guest during check-in as well as check-out. To ensure that each guest has a pleasant stay and that all needs and expectations are met in a timely and professional manner.
Qualifications
2 years customer service experience (preferably in a previous hotel/hospitality)
High School education or equivalent
Strong verbal and written communication skills
Strong computer skills: Microsoft Office (Excel, Word, Outlook, OneNote)
Experience working with Opera (preferred)
Upbeat and friendly attitude
Comfortable handling all forms of payment
Must be able to lift and carry up to 40 pounds
Must be able to stand and walk for several hours at a time
Flexible availability, willing to adjust to various shifts depending on business needs, we are open 365 days a year, 24hrs a day!
Responsibilities
Checking guests In and Out
Making reservations (in person, on the phone, from Synxis)
Answering the phone in a professional manner
Answering guests questions
o Places to eat
o Things to do or see while in Bellingham
o How to get around town.
Filling the flyers by the stair entrance to the garage
Calling taxis for guests
Keeping the front desk clean and presentable
Maintain the cleanliness of the lobby
Upsell the hotel to potential guests and clients
Has a can-do attitude and responds pleasantly and promptly to guest needs.
Willing to assist in performing extra tasks and duties as assigned.
Demonstrates sound judgement when facing unexpected situations.
Assisting with luggage as necessary every Front Desk Agent doubles as a BellHop!
