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Client & Project Manager Job Description
Located in Bellingham, WA, Red Rokk is an award-winning digital creative agency that specializes in graphic design, ecommerce marketing, and optimization. Clients include ecommerce, libraries, higher education, government agencies, and more. We hire creative people who take a zealous pride in their work, love learning new things, and enjoy working with awesome people.
Were currently looking for a professional, self-motivated, and team-oriented Client & Project Manager who quickly adapts to change and enjoys working in a fast-paced, creative environment. You need to be an exceptional communicator who will take on the management and responsibility of growing key client relationships with the goal of delivering every project on time, within budget, and within scope. Please note that this is a client-facing role. The ideal candidate must enjoy working with people, display excellent communication, and prioritize positivity in all interactions.
Primary Responsibilities include:
Client Relationships
Meet w/ clients, identify needs and expectations
Schedule and attend meetings, take thorough notes
Follow up communication w/ clients re: tasks and deadlines
Build collegial relationship w/ clients through follow-up emails and calls
Team/Task Management (Project Management)
Communicate tasks to team and follow-up as needed
Create tasks in PM system
Assign hours to tasks based on project budgets
Assign tasks to team members schedules
Manage project hours and budgets and adjust as needed
Create and present weekly updates to team of project status, budget, and hours remaining
Write, update, and organize client documentation in Wikidocs
Other Internal Responsibilities
Help create team processes and procedures to increase efficiency
Write SOWs (Statements of Work) to provide to clients
Anticipate issues or bottlenecks and problem-solve solutions
Does this sound like you?
You have proven success managing and growing client relationships;
You take initiative and are always looking for the next project you can take on;
Youre mature and professional in your interactions with others, and value both positive and constructive feedback from your team;
You value friendly, clear communication both with clients and with teammates and make a point to make every interaction positive and productive;
You love to ask questions and learn more, and arent afraid to ask about things you dont know;
You see yourself as positive and personable, and others have told you the same;
You love interacting with people whether its in-person conversations, email, phone, or an event;
Youre outgoing and love making new friends and building relationships;
You want to be a part of moving a company forward and helping it grow and succeed;
You do what you say youre going to do, when you say youre going to do it;
You are consistent in your quality of work and are able to follow through with implementing processes;
You are self-motivated, with high integrity and commitment to excellence in what you do;
You arent satisfied with doing the minimum and you have a willingness and desire to go above and beyond;
You see yourself as a creative problem solver who can think outside the box to find a way to answer any question;
You are committed to working through problems or questions even when they are difficult;
You are able to focus and turn around tasks in a reasonable time;
Youre well organized and detailed oriented;
You can stay calm under stress and help formulate a plan to handle a crisis;
You have strong writing skills
Benefits:
Compensation: $40,000 - $50,000 DOE
Health Benefits Medical, Dental, Vision, and HSA
Time Off: Paid Vacation and PTO programs
Potential for some work schedule flexibility following completion of an on-boarding trial period
Fun yet challenging projects
Working with an awesome team of creative people
How to Apply:
If you think youre the right fit for the job, please reply to this post with a resume and cover letter. Really interested in this position and want to improve your odds? Help us understand why youre the perfect fit and include answers to these questions in your cover letter:
Tell us about a client relationship you developed and helped to improve.
Tell us about a team project in which you participated. What was your role and why are you proud of your contribution?
Describe your ideal team dynamic for your workplace.
Send your information to us at workwith@redrokk.com
project management, account management, project coordinator, marketing, advertising, communications
