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Interested in making a difference in your community while building a career? Join our team as an Information and Referral Specialist with our Community Services department!
WHO WE ARE:
The Opportunity Council is a private, non-profit Community Action Agency serving homeless and low-income families and individuals. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. For over 50 years we have offered a broad scope of services that range from addressing immediate and crisis-oriented needs (food, emergency shelter, eviction-prevention) to longer-term programs that promote self-sufficiency in our community (early childhood education, home weatherization).
OUR VALUES:
At the Opportunity Council, we operate under a core set of values that include collaboration, respect, integrity, passion, and learning. We are committed to integrating diversity, equity, and inclusion within every aspect of our organization; from the services we offer in the community to the work environment we foster for our employees.
To learn more about us and our work, visit our website: www.oppco.org
WHAT YOU WILL DO:
The Information & Referral Specialist is Opportunity Council’s point of entry into Opportunity Council programs, delivers basic needs services and resources, and acts as the contact for community members, human services partners, and internal departments. This position supports lobby and site operations, coordinates communications across client service sites, and provides main reception telephone service and front desk and window services.
OUR IDEAL CANDIDATE WILL HAVE:
Experience in human services, preferably experience with the issues of homelessness, mental illness and chemical dependency preferred.
Experience providing excellent customer service to both internal and external customers in a fast-paced environment.
Experience coordinating with other professionals and social service agencies.
Demonstrated ability to effectively and respectfully provide confidential services to diverse, low-income populations, including individuals and families in crisis situations.
Experience working in high stress, crisis situations and utilizing sound judgment, decision making, and problem-solving skills.
Valid Washington State Driver’s License by time of hire.
Spanish/English bi-lingual skills preferred.
We place a strong value in hiring individuals with lived experiences of, poverty and/or homelessness or who have previously participated in Opportunity Council programs or other social services.
In accordance with WA State Proclamation 21-14, Opportunity Council requires all employees to be fully vaccinated against COVID-19 prior to start of employment.
OUR BENEFITS PACKAGE:
Generous PTO, including 3 weeks of vacation leave
Wellness leave
Health & Wellness programs
403(b) Retirement plan with employer contribution
Employee traditional and HSA health care plans
Dental and vision plans
Life insurance, long-term disability, and long-term care
Critical illness insurance
Personal legal services assistance
Many of our benefits programs are voluntary for employees.
For full job description and to apply please visit: https://www.vs4.vscyberhosting.com/oppcouncil/
We strongly encourage people of color, LGBTQIA+ individuals, Veterans, and people with disabilities to apply. Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We are proud to be an Equal Employment Opportunity employer and do not permit discrimination based on creed, color, national origin, gender, gender expression or identity, sexual orientation, religion, marital status, family status, pregnancy, military or protected veteran status, age, genetic status, and/or physical, mental or sensory disability, use of a service animal, and any other status protected by federal, state, or local law.
