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StarTouch Broadband Services is an Internet Service and Telecommunications provider based in Bellingham, Washington.
We are seeking an individual with fabulous customer service, telephone and data entry skills to be the first line of contact (evenings/weekends) for our valued customers seeking assistance with their Internet service connection. This is an ideal position for an individual with call center experience who is also interested in growing their technology skills in a technology environment.
Duties will primarily include:
-Answering help desk telephone with a smile
-Asking and answering standardized investigative questions and documenting answers in data base
-Determining the next level of support that may be needed,
-Forward calls as needed to level-1 or level 2 technical support
-Following up with customer with results of any diagnostics performed
-Following up with customers about recent installs, service calls or remote upgrades
-Monitoring open trouble tickets for designated customers and escalating them for resolution within required timelines
-Miscellaneous industry-related administration duties from time to time.
Wage is $15.00 per hour, with a pay increase to $17.00 after 90 days. Benefits include health & life insurance, AFLAC options for dental, basic 401K, paid Costco membership, free StarTouch wireless internet (where available only) after 90 days, 6 paid holidays, comprehensive PTO for vacation and sick leave, etc.
Position is "2nd shift" and includes weekends. Hours will generally be 4:00 p.m. to 10:00 p.m. on Monday, Tuesday and Friday, and 9:00 a.m. to 6:00 p.m. Saturdays and Sundays. Some flexibility will be needed based on the demands of the business.
Reports to Network Operations Manager. All offers of employment are subject to pre-employment drug screens and satisfactory background checks. StarTouch participates in E-Verify, and endeavors to hire former United States military personnel.
Send resume and customized cover letter through our online job board at: https://startouch.bamboohr.com/jobs/view.php?id=32
