Network Operations Engineer

Network Operations Engineer

Vacancy expired!

Everyone deserves the best internet possible, and that s the refreshingly great experience we re creating
at Ziply Fiber. We re bringing fiber to more than one million homes and businesses across the broader
Northwest. By pairing brilliantly fast internet with customer choice and control, we re making it simple and
easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland,
Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet
in addition to streaming TV, privacy products, and phone service as well.

Job Summary
As a Network Operations Engineer for the Commercial Customer Support Center, you will be tasked with ensuring Ziply s enterprise and wholesale customers have the best network experience possible. This is a full-time position which requires that work be performed on-site and is a

great opportunity for less experienced engineers!

Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.

• Work independently to proactively investigate network issues and drive any necessary
  improvements to completion, only escalating to other teams when required
• Research both Ethernet and TDM circuits for commercial customers to assist in isolating network
  issues
• Work with engineering teams for network augments, transport path changes & network grooms
  as required
• Provide support on multiple types of products including Ethernet, VOIP, 911 and customer
  equipment
• Proactively communicate to customers to ensure we are providing the best customer experience
  possible
• Provide timely updates to customer inquiries by phone, email and online reporting
• Dispatch field teams for issue resolution, working with third party carriers for last mile support,
  and internal engineering teams as required
• Assist team peers in various technical and customer escalations
• Perform maintenance activity work as required
• Participate in on-call schedule rotation
• Perform other duties as required

Education & Experience:

• Associates Degree in Computer Science or related discipline preferred
• Three years of experience providing end-to-end telecommunications support in a technical
  operations environment preferred
• Strong background in Ethernet support and experience with one or more of the following networking technologies and services required: EVPL, ELAN, IPv4 & IPv6, Multicast, BGP, SIP, LDP, MPLS, and OSPF
• Experience with either Cisco or Juniper router configuration editing and management preferred
• Technical certification (MEF, JNCP, Mitel or CCNA) preferred
• Demonstrated knowledge and/or experience of troubleshooting issues across multiple products:
  Managed ELAN, EVPL, EIA/DIA and optical wavelength circuits
• Direct experience with various transport technologies and services required: VOIP, TDM, SONET,
  DWDM, PSAP, ISUP and SS7
• Experience in voice switch provisioning/translations, specifically Metaswitch preferred
• Demonstrated knowledge and/or experience of troubleshooting transport issues across multiple
  products: T1, DS3, DWDM Coherent, ISUP and SS7 STP links
• Experience with one of the following transport testing & validation methodologies required:
  RFC2544, MLT, Bert, OSA, and Y.1731
• Experience working with customer premise equipment, prefer experience with NIDS and IAD s:
  Adtran, Canoga Perkins, RAD and Adva

Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending,
stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.

Diverse Workforce / EEO
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.