Senior Customer Engineer - Account Manager, Feature Manager - Level 4

Senior Customer Engineer - Account Manager, Feature Manager - Level 4

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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company has an exciting opportunity for a Senior (level 4) Customer Engineer - Account Manager or Feature Manager to join Boeing Commercial Airplanes (BCA) Customer Engineering located in Everett, WA or Renton, WA.

Customer Engineering Account Managers are the primary technical interface between customers and Boeing Commercial Airplanes responsible for defining the contractual airplane configuration. These issues may relate to seats, galleys, lavatories, in-flight entertainment, connectivity options, flight deck avionics, monuments, cargo systems, lights, etc. In this position, one will establish and maintain a relationship with airplane customers and guide them through the development, management, and delivery of their airplane configuration.

Customer Engineering Feature Managers collaborate with Airplane/Product Development and Airplane Programs on new features in alignment with BCA strategies. Lead the integration and alignment of feature strategy development and offerability on all Airplane Programs. Specific areas of focus: Cabin Systems (including In Flight Entertainment and Connectivity), Cabin Interior, Airframe and Flight Deck/Operations (Avionics) environments.

This position allows telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options.

Position Responsibilities:

As an Account Manager, you will:

• Frequently interact with Boeing Sales, Marketing, Contracts and airplane program leadership.
• Work with the customer to understand their needs and effectively develop and maintain the configuration based on those needs.
• Fully understand customer needs and communicate their interests within The Boeing Company.
• Provide support to the customer for all stages of airplane development from pre-proposal to delivery.
• Represent The Boeing Company to the customer and act as the primary technical contact for any configuration issues.
• Interact with domestic and international customers and suppliers.
• Coordinate with diverse technical and business organizations within Boeing.

As a Feature Manager, you will:

• Develop and manage configuration tools, feature strategies and offering structures to enable airplane configuration definition.
• Use customer knowledge, data analytics, regulatory, in-service and production insight and industry trends to ensure feature offerings provide customer and Boeing value.
• Communicate feature and product offering and significant configuration change information to customers and Customer Engineering Account Managers.
• Provide Programs, customers, and configuration teams with feature strategy, customer and industry knowledge, airplane configuration data, and feature product information.
• Ensure Boeing leads the industry by providing technical advancements that result in increased market share and profit for the Boeing Company.

This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes , lawful permanent resident, refugee, or asylee

Basic Qualifications (Required Skill/Experience):

• Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry.
• 9 or more years of related work experience.
• Must be able to travel both domestically and internationally.

Preferred Qualifications:

• Customer or Supplier facing experience
• Master's Degree in Engineering or MBA
• 9 or more years of engineering experience in Boeing Commercial Airplanes.

Typical Education & Experience:

Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.

Relocation:

This position does offer relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work:

This position is for 1st shift.

Union Representation:

This is a union-represented position.

In locations where SPEEA representation applies, this job family will be covered by the terms of the collective bargaining agreement. Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.

Diversity & Inclusion Commitment:

At Boeing, diversity, equity, and inclusion are enduring company values. We strive to live these values every day not only because it's the right thing to do, but because our success depends on it. The company's commitment to diversity and inclusion means providing a work environment for all employees that is welcoming, respectful and equitable, with opportunities for personal and professional development.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.