Technician - Help Desk II in Kent Wa

Technician - Help Desk II in Kent Wa

Vacancy expired!

Job DescriptionAs part of a small and highly-skilled team, you will provide 1st level computer support to our engineers and staff to support a company building space vehicles. You must have a passion for solving complex and interesting problems and be adaptable as you’ll encounter a variety of issues. The IT Helpdesk Technician I is a member of the Information Technology department and reports to the Regional Supervisor of IT Support.
Additional responsibilities include:

• Maintain a presence at the Helpdesk during business hours to log tickets, field walk-up requests and answer calls
• Troubleshoot computers, printers, phones, and other devices through customer walk-ups, over the phone, or through an online ticketing system
• Actively work tickets to triage, respond, and resolve route tickets to the appropriate teams in a timely manner to maintain department service level agreements
• Perform 1st level Helpdesk duties, following documented procedures
• Install, configure, deploy, and remove computer hardware, software, and peripherals
• Image new computers and re-image existing computers
• Maintain an inventory of all computer hardware

We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required!

Qualifications:

• Minimum of an A.S. degree in information technology or equivalent
• Certifications: A+, Net+, Security+
• 2-3 years of experience working in an Enterprise Helpdesk or Desktop Support, basic hardware and software troubleshooting, and being in a customer facing position
• Experience with Windows 7 and Windows 10, Microsoft Office including Project and Visio, Adobe products, Antivirus, Disk Encryption, and VPN applications
• Customer service-oriented attitude to support and instruct computer users, most of whom have extensive science and engineering backgrounds and require efficient resolution of complex problems
• Knowledge of system imaging technologies, such as Windows Deployment Services and Microsoft SCC

< class="sub-title sub-title-pTop">Skill/Experience/EducationMandatory SkillsActive Directory user management, strong customer service skills, Windows 10 and general software troubleshootingDesired SkillsLinux Support MacOS Support