Vacancy expired!
Krispy Kreme Now Hiring Assistant Manager- Richland WA
Krispy Kreme in Richland is accepting applications for Management positions.
We are looking for someone to assist our management teams in the execution of operations at our Krispy Kreme locations in Richland. Once training is complete, typical hours will vary between 40-48per week. Overall availability is important for future managerial development as well as to support the management team in various situations.
Managing a Krispy Kreme Our Key Ingredients:
A strong background in hospitality management
An entrepreneurial mindset and a desire to accelerate their careers
A passion about our products, business, customers and communities
An ability to grow sales, motivate a team, and hire and train a staff
Our Store Management oversees everything related to production, sales and scheduling as well as human resource issues. They generate maximum revenue and ensure that our loyal patrons are treated to world-class customer service. Our goal is for our customers to stop in for a doughnut and/or cup of coffee and leave with a smile, each and every time.
Principal Duties and Responsibilities:
Guest Service
Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
Serving as a role model for customer-first behaviors according to company standards
Building a team of customer-focused employees through coaching and performance management
Handling difficult customer situations professionally
Handling any customer complaints/concerns
Responding to customer inquiries on a timely basis
Ensuring all products meet Krispy Kreme quality standards
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Supervisory
Supervising store operations
Ensuring all of the store's physical property is in good condition
Conducting or delegating opening and closing responsibilities
Sales
Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Achieving business plan objectives and profitability according to store operating plan and established financial goals
Production
Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understanding the production process and maintaining a schedule that guarantees high quality and output
Understanding and implementing store quality control procedures
Coordinating production schedules to meet customer demands and to minimize labor hours
Inspecting, troubleshooting, and assessing any production or equipment problems
Safety and Sanitation
Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.
Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Equipment
Overseeing proper upkeep of store facility and equipment
Personnel
Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development
Communicating to store employees and enforcing all store policies, standards, and practices
Scheduling
Performance reviews with employees
Leadership
Communicating and modeling company standards and policies
Implementing efficiently and effectively directives from store, corporate, and divisional management
Developing and maintaining store organization to promote efficient operations
Interfacing with corporate office personnel
Management Training Workbooks
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Must be at least 21 years of age
Pass a pre-employment drug screen and criminal background check
Must have availability to work weekends.
Nonessential skills and Experience:
Post Secondary Education strongly preferred
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity:
Carrying, Writing, Bending, Stooping, Grasping, Standing, Climbing, Twisting, Sitting, Filing documents, Walking, Driving, Sweeping, Lifting, Pushing/pulling, Using telephone and fax machines, Communicating with customers and co-workers.
Physical Requirements
Lifting up to 75 pounds occasionally
Physical activity is sporadic
Involves periodic travel
Visual/Audible Acuity Requirements
Must be able to meet requirements for a driver's license.
For Consideration, please email your Resume along with a Cover Letter including a short paragraph describing yourself and why you would make a great addition to our team. Salary is DOQ, so also include a brief summary of your pay history and salary expectations for this position. mykrispykremejob@gmail.com