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About Speedy
Speedy Movers (SPEEDY) is a premiere full-service moving company in the Tricities and the Pacific Northwest. SPEEDY measures its success not just in terms of competence, but also on character and chemistry with its partners. SPEEDY doesn’t want to just hire you for a job, we want to recruit you to join our family. We accomplish this by finding people that take pride in what they do, are always looking for ways to improve, and share our values for customer service. Join our fast growing team to help us shape the culture of customer service!
Title
Assistant Office Manager
Summary
Speedy Delivery LLC is looking for a full time Administrative Assistant that can provide assistance to the Office Manager. Duties include some bookkeeping & budgets, dispatching & routing, answering phones & customer service, and processing claims & KPIs (Key Performance Indicators). This includes knowledge of our dispatch and database applications.
Responsibilities
Answer phones & communicate courteously with customers by telephone, email, letter and face to face.
Schedule appointments.
Learn and perform routing, dispatch and customer service duties using our company applications.
Enter and record data into our company database.
Enter and record claims into our company claims log.
Investigate and solve customers' problems, which may be complex or repeat problems.
Keep accurate records of discussions or correspondence with customers and dispatchers.
Analyze statistics to determine the level of performance our organization is providing.
Meet with other managers to discuss possible improvements to company performance.
Some Accounts Payable and Accounts Receivable duties
Other Office Duties as Required
Qualifications
College degree preferred but not required.
Three or more years related administrative experience.
Computer Skills required: Word, Excel, Quickbooks, ability to learn new software
Customer Service skills required and must be a customer service oriented person.
Experience in third party logistics preferred but not required.
Skills
Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals.
Listening skills, to understand exactly what customers require;
problem-solving skills.
Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
Motivational skills and an ability to supervise and lead a team.
Creative thinking, to be able to come up with new ideas to improve customer service standards.
An ability to work well under pressure.
Organizational and planning skills to develop interpersonal services/policies.
Good personal presentation, especially when working with customers face to face.
A commitment to improve your own customer service skills on an ongoing basis.
Wage
$35,000+ DOE
Reply with your resume or at apply at our office at 1924 Butler Loop, Richland.
