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Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
Share information on store events, promotions and activities with customers.
Promptly and accurately process all point-of-sale transactions.
Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
Communicate merchandise and service needs to management on timely basis.
Provide assistance to accomplish team and company goals.
Sales experience in the specialty retail or service industry, preferred.
Must possess basic computer skills; some experience using a POS System, preferable.
Experience working with children, preferred.
Must be willing to work a flexible retail schedule, including days, nights and weekends.
Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT,www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Visit us athttps://jobs.mattel.com/andwww.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
