Vacancy expired!
Job Title:Consultant I, Client Success Manager (Remote USA Anywhere)Job DescriptionThe Consultant functions as a highly experienced CSM on complex/strategic programs and operational initiatives. Individuals in this role are viewed as Trusted Advisor by clients and internal team members through highly effective, ongoing consultation related to appropriate research project process and flow, data reporting platform usage and overall VOC solution optimization. This is a billable, client-facing role.Essential Functions/Core ResponsibilitiesKnowledge/experience with qualitative and quantitative marketing research program management
Knowledge/experience with both continuous tracking and ad hoc marketing research programs
Knowledge/experience with transactional and relationship survey programs
Ability to consult on survey design and scaling
Experience with statistical testing and data weighting
Ability to consult on/design/facilitate sampling business rules and processes
Proactively manages project status, creatively solving complex problems and conflicts to ensure project success
Provides ongoing consultation to clients and internal team members
Leads cross-functional project teams
Drives process improvement and innovation and contributes to best practice development
Functions as trusted advisor to clients and internal stakeholders
Independently manages complex research programs
Makes valuable contributions in analytic planning meetings
Effectively manages projects through all phases, including initial launch
Owns department initiatives and sees through to completion
Reacts to challenging situations with resourcefulness, creativity and client focus
Brings organization and consistency to unstructured project environments
Partners closely with Account Management to develop and deliver account strategy and to retain and grow client relationships
Exemplifies the Concentrix culture and values acting with integrity, being tenacious in the pursuit of excellence, being bold and decisive, being fanatical about client and staff.
Candidate ProfileBachelor's Degree in related field from a four-year college or university with 10+ years of related experience preferredExcellent communication skills (written and verbal), ability to effectively present information to internal and external associatesAdvanced Microsoft Office skills
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Strong customer service disposition and sense of professionalism
Solid understanding of the organization's business operations and industry.
Demonstrated business acumen
Demonstrated ability to comprehend, analyze and interpret
Demonstrated knowledge of marketing research practices and principles
Experience with client-facing data reporting platforms preferred
#LI-Remote#NACNXLocation:USA, OH, Work-at-HomeLanguage Requirements:Time Type:Full time
