Reports to:Department Manager, dotted line to Department Supervisor
Direct Reports: None
Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.
Job Responsibility Including But Not Limited To
Customer Service
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
Answer phones courteously and promptly
Job Knowledge
Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
Efficiency
Execute reductions, price changes, transfers and cash register routines
Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
Team Player
Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook
Financial Accountability: None
Qualifications
Minimum Candidate Qualifications
High School graduate or equivalent preferred
6 months of experience in customer service, retail industry preferred
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Competencies
Excellent customer service skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Good communication and organizational skills
Ability to multitask in a fast-paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize
Must be able to work a flexible work schedule including nights and weekends
Job Status:Nonexempt, Hourly (Part-Time or Full-Time) San Francisco, CA only: “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.” EEOC Classification:SLS
IND000SA
Additional Information
All your information will be kept confidential according to EEO guidelines.
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.