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Job Descriptions:Position Summary:The Senior Client Management Lead has responsibility as the point of contact for major workstreams and/or meetings for the National Assessment of Educational Progress (NAEP) Planning and Coordination (PC) contract. This role has the ultimate accountability for a successful client and Alliance partner relationships. This is a leadership position that requires significant skills in change management, communication, and problem resolution. Must be comfortable in a high velocity and complex environment and operate with incomplete information and without formal authority over disparate stakeholders.Responsibilities:Client Relationship ManagementCreate strategic visions for client and partner relationship management and execute against the visions
Ensure consistent one voice of the NAEP Alliance communication to client
Continually influence client to establish agreed upon processes, timelines, and deliverables
Educate Functional Centers of Excellence (FCEs) on future capabilities required by client or Alliance partners in order to achieve client goals
Contract Management/Change RequestsWork with Senior Management to respond to client RFPs, change requests, and cost requests with support from General Counsel and Finance as needed
Business DevelopmentMaintain, cultivate, and grow client and Alliance partner relationships
Gather, analyze, and disseminate client feedback on contract performance for continuous improvement/better positioning to respond to RFPs
Represent ETS and/or the NAEP Planning and Coordination contract at conferences and workshops
Financial ManagementInfluence and significantly contribute to Request for Proposal (RFP) process
Adhere to ethical standards and comply with the laws and regulations applicable to your job function
Required Experience:Education, Certifications, or Special Licenses:MBA or Ph.D. preferred
Advanced Degree in Education, Education Measurement, Business Development, Product Content, or related field is required
A relevant combination of education and experience is preferred
Relevant Years of Experience:7-10 years of experience in a client/constituent organization
Experience in Account Management in Publishing, Education related fields, Sales & Marketing, or Business Development required
Other Requirements:Excellent verbal, written, and interpersonal communication skills
Strong abilities in group facilitations skills, including leading group decision making, resolving conflicts, and managing group processes
Facility with spreadsheets and other standard software programs
Ability to work in complex, ambiguous and changing environments
Must submit documentation and follow processes to obtain moderate security clearance from the Federal Government
COVID-19 RequirementsETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.EDUCATIONAL TESTING SERVICE is a Drug-free workplace.Keyword: Education, Educational Research,From: Educational Testing Service