Patient Service Representative (Port Angeles)

Patient Service Representative (Port Angeles)

07 May 2024
Washington, Olympic peninsula 00000 Olympic peninsula USA

Patient Service Representative (Port Angeles)

Vacancy expired!

POSITION SUMMARY

Perform day-to-day functions of the clinics front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.

PRIMARY ACCOUNTABILITIES

Greets and checks in all patients and visitors.

Schedules patient appointments

Collects payment for services (i.e.) copays

Answers phone calls

Registers new patients

Verifies patient data/insurance information in EHR and updates when needed

Coordinates with nursing staff regarding daily scheduling concerns. Escalates to PSR Lead if needed.

Monitors patient wait times and notifies patients of delays

Acts as a liaison between patients and clinical staff to assure patient continuity of care

Assists patients with questions and helps direct them to the proper clinic resource

Adhere to all NOHN policies and procedures

Other duties as assigned

Operational Excellence

Uses professional skills to the best of their ability

Provides a positive patient-centered experience for every patient

Considers safety of patients and works to help provide a safe environment

Maintains a current up-to-date knowledge of new policies and procedures

Works to create an efficient, highly productive environment utilizing LEAN methodology

Relationship Management

Works collaboratively with all staff, providers and leadership

Engages others as part of a team-oriented philosophy

POSITION REQUIREMENTS

Education

High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus.

Experience and Key Skills

Possess a professional, cheerful attitude and create a positive first impression

Ability to communicate well with others through written and verbal interpersonal communication

Ability to perform routine assignments independently

Possess basic computer skill and knowledge

Demonstrate attention to detail and organizational skill

Ability to multi-task

Uphold the mission, values, and principles of the organization

Create and maintain a positive, team-based culture

Physical/Environmental

Must be able to walk intermittently for 8 hours.

Some standing, sitting, bending, occasional lifting.

Use hands and fingers to continually manipulate a keyboard.

Must be able to verbally communicate and hear.

Viewing the computer for 8 hours.

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