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The Best Western Plus University Inn is looking for a Supervisor in our Convention Center.
Schedule will vary depending on events occurring so a flexible schedule is needed.
Essential Functions:
Oversees and is hands-on during the setup and teardown of banquet/meeting
rooms i.e.: moving/placing tables, chairs, tableware, A/V equipment (screens,
projectors, microphones, etc) and additional fixtures (staging, bars, etc)
Able to lift, at times, 50 pounds or more and be on feet for most of the day
Willing to work a varied schedule and pick up shifts on short notice as needed
Operates event bars; mixing and serving alcoholic and non-alcoholic beverages,
interacting with guests, and handling cash and credit payment
Inspects convention center rooms for quality and consistency ensuring all
expectations are ready to be met prior to guest arrival
Works closely with main event contacts during events to help in any way needed
Interacts with all hotel and event guests in a friendly and professional manner
Follows proper event service procedures for a variety of meal styles i.e.: plated
banquets, buffets, and limited menus (at times performing cashier duties)
Leads the Events Team during room sets, event service, and cleanup, ensuring
standards are being met, if not exceeded, and guests are well taken care of
Takes direction from the Convention Center Manager and Assistant Manager as
well as the Director of Catering and Conference Services and General Manager
Acquires a thorough understanding of menu items from event to event,
communicating heavily with the kitchen staff/banquet chef's
Acts as a liaison between the kitchen and the front of house event servers to
ensure questions/information is not being duplicated as well as to ensure all
servers are capable of answering any guest questions that may arise
Leads the Events Team during downtime, keeping the staff busy and on task
Helps to maintain overall cleanliness of banquet and meeting facilities
Assists Conv. Center Management with tasks pertaining to the organization, tracking, and
maintaining of all CC inventory and supplies
Takes appropriate steps to alert management of any issues or incidents i.e.:
broken/missing/damaged equipment, shortage of supplies, lost and found items,
displeased employees and/or guests
Maintains a positive, energetic, and helpful attitude toward fellow employees and
Guests, assisting in other departments as needed
Requirements:
Must always put the guests' needs first and strive to go above and beyond
Must have a flexible schedule and ability to work any shift, including holidays
Must be willing to work long hours as needed, especially during peak season's
Full adherence to uniform and hygiene requirements
i.e: Shoes in good repair, clean, and polished. Crisp, clean, professional
clothing. Women's hair pulled back and away from face and shoulders at
all times. Men's hair cut and worn above the collar, facial hair neat and trim
Punctual and professional at all times
Follow all procedures and guidelines stated in the Team Member manual
Promote a safe work environment and positive guest experience
The personality of the successful candidate will:
Positive, energetic and helpful attitude toward fellow Team Members and Guests
Highly motivated and extremely organized
Strong leadership and interpersonal skills
Especially meticulous in regards to small details and cleanliness
Hospitable nature that communicates genuine care for customer service
Ability to handle complaints with a calm and professional manner
Ability to confidently handle any situation that may arise
A strong sense of teamwork and willingness to do anything needed within the
department and hotel
Our attractive compensation package includes a competitive per hour wage, medical, dental, Life, 401k, vacation, and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.
The Best Western University Inn is managed by Hagadone Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
Applications can be picked up in the Executive Office at the Best Western Plus University Inn, 1516 W Pullman Road, Moscow.
Executive Offices are open Monday-Friday, 8:00am-5:00pm.
The successful candidate is required to pass a pre-employment background check as a condition of employment
