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Oversee and manage the user aspects of all CWU Dining system applications, including development and enhancement projects related to menu management, inventory control, point of sale systems, mobile ordering, digital display and labor management. Provides technical expertise and leads coordination of all activities related to analysis, design, application support, implementation, training and support for all existing and future CWU Dining systems.
Application Support
ï Manages projects for the implementation and ongoing maintenance of the menu management, inventory and point of sales systems.
ï Liaise with users, CWU IS and third party programmers of business software systems through planning, implementation, upgrade, and production phases of the point-of-sale, inventory, mobile ordering, digital display and menu management systems.
ï Interfaces as subject matter expert on CWU Dining systems for CWU Financial Services, Information Services, Contracts and Purchasing, and Human Resources.
ï Makes recommendations and reviews proposals for changes to existing applications submitted by users. Works with other CWU stakeholders and leadership to determine prioritization and implementation scheduling.
ï Analyzes needs, develops requirements, documents, tests and implements end-user configuration of systems to replace manual or existing processes and presents alternatives to management.
ï Works closely and collaboratively with appropriate CWU staff to establish, design and test requirements for multiple system interfacing; develop edits to ensure program accuracy.
ï Works closely and collaboratively with CWU IS in troubleshooting applications and user access, and makes recommendations for solutions.
Point of Sale Management
ï Sets up or configures user-side changes to the point of sale system.
ï Provides sales tax verification and updates.
ï Interfaces with Connection Card Office to provide support and informational reports for the field.
ï Maintains and programs registers for special events.
ï Performs pricing audits across all business lines for consistency and compliance.
ï Assists vending in card reader performance.
ï Monitors pricing across all dining operations and reports deviations to Dining Services Director.
ï Consults with Dining leadership and Financial Services on system configuration to ensure reporting framework provides useful metrics for managing business needs. Configures these settings and maintains ongoing integrity of the data.
Menu & Inventory Management Systems
ï Monitors the information in the menu management and inventory system and corrects any content errors.
ï Monitors the current vendor pricing for both contractual and seasonal price changes to ensure compliance with business models.
ï Analyzes pricing and provides feedback and recommendations for re-pricing and/or possible need for menu changes to the Dining Services Director and Executive Chef. Recommendations are generally based on information derived from systems, such as price benchmarking and consistency, product cost fluctuations and redundancies or inconsistencies.
ï Monitors and audits manager compliance with product purchasing, works with Warehouse Manager to correct noncompliance, and provides reports to Dining leadership as needed.
ï Provides guidance and oversees implementation and optimization of Menu Management system functionality to ensure it is used to support cost control, menu and concept integrity, waste minimization, and accurate nutrition and food allergen reporting.
Leadership
ï Ensures that staff members understand the vision, values and priorities of the Department and that work within the unit is in alignment.
ï Promotes and ensures a culture that focuses on the practice of excellent customer service.
ï Supervises the work completed by direct reports, ensuring appropriate productivity, quality, customer service and adherence to CWU and departmental policies and procedures.
ï Effective presentation skills that demonstrate preparation, research and delivery that are scaled for small, large and diverse groups.
Operations & Customer Service
ï Develops user requirements and manages training for staff in the dining units and their corresponding managers.
ï Coordinates and works with other users in CWU Dining who use information from the systems within this position's scope. This includes working closely with Information Services (IS) to design specialized interfaces, file transfers and data gathering as well as audit activities.
ï Strives to continuously improve how managers interface with systems by employing design methods for processes that meet the unique work assignments and problems of end users.
ï Assess opportunities to add new systems and processes to increase value of services; presents identified opportunities to Dining leadership.
ï Develop and manage data collection to support planning and budgeting efforts as requested.
Policies, Procedures, & Training
ï Recommends, coordinates and provides training on all applications to support staff and users.
ï Develops and maintains user manuals for operational systems; interprets and applies system policies and procedures in resolution of user problems and inquiries.
ï Provides surveillance of all systems; reports and acts on deviations to ensure that users comply with established policies and procedures.
ï Develops and performs audits for all system functions and prepares compliance reports for Dining Services Director.
ï Maintains knowledge of new policies and regulations, analyzes for potential impact on systems; develops and recommends methods for compliance.
Required Qualifications:
⢠Bachelor's degree in Hospitality Management, Business, Public Administration, or a related field.
⢠Three to four years of related professional experience working with, developing and maintaining complex automated business systems.
⢠Work history demonstrates successful experience:
o Managing inventory and point of sale systems.
o Managing implementations and upgrades to systems.
o Maintaining several applications simultaneously.
o Configuring applications and writing corresponding policies, procedures and training materials.
o Working with technical staff and end-users.
o Facilitating teams.
⢠Washington State Food Card within two weeks of hire and maintenance of thereafter.
⢠ServSafe certification within three months of hire and maintenance of thereafter.
⢠OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.
Preferred Qualifications:
⢠Working in leadership capacity within the food services/restaurant industry.
⢠Ability to work in a fast-paced environment and collaborate effectively with different levels of employees and customers.
⢠Strong analytical, project management, and organizational skills.
⢠Strong interpersonal, verbal and written communication skills.
Ability to understand business needs, communicate and translate them into operational requirements.
To apply please visit https://careers.cwu.edu (Search Job ID 2725). CWU is an EEO/AA/Title IX/Veteran/Disability Employer.
https://www.cwu.edu/dining/dining-services-jobs
Priority Screening Date: 2/28/19
