Vacancy expired!
RESPONSIBILITIES:
Kforce has a client in search of a Community Support Agent in Redmond, WA.
Our client is a cutting-edge provider of world class software, solutions and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best in class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world.
Key Tasks:
Bridges the gap between the community and the developers by quickly identifying reported issues, working with the developers on a fix and reporting information back to the Community
Answering support tickets
Assisting players in troubleshooting issues
Collecting diagnostic information on issues
Following up on actively tracked issues
Reproducing issues reported by players
Collecting crash reports and opening bugs
Maintaining a registry of community reported issues
REQUIREMENTS:
A passion for games and gaming communities
Must have gamer background
Familiarity with PCs and different gaming platforms to troubleshoot tickets
Community orientation and ability to adapt/respond to different types of characters
Excellent writing and communication skills
Ability to multi-task, prioritize and manage time effectively
Previous customer service or community support experience is a bonus
Microsoft Office using and creating reports with Excel
Familiarity with Zendesk is a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
