Deskside Support Technician - Redmond

Deskside Support Technician - Redmond

23 Aug 2024
Washington, Redmond, 98052 Redmond USA

Deskside Support Technician - Redmond

Vacancy expired!

Deskside Support Technician
Talento has partnered with a Global IT Managed Service Provider and System integrator. They connect IT Services globally and have customers in the US and abroad for multiple Industries. The Deskside Technician End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position include, but are not limited to the following:
  • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
  • Resolve incidents and problems associated with EUC equipment
  • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
  • Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
  • Provide repair and maintenance for mobile devices
  • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Provide software break/fix services and replacement of non-warranty assets for end users
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
  • Provide warranty and break/fix support for networked printers and scanners
  • Configure and support end users on mobile computing platforms
  • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
  • Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
  • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management database and systems to track and report on customer calls and requests.
  • Communicate technical information to technical and non-technical team and customers.
  • Deskside support services as required.


Experience:
  • Requires 3+ years of related work experience
  • Sound knowledge of imaging tools (Ghost, MDT, SCCM)
  • Sound knowledge of data backup and recovery tools (USMT, code42)
  • Installing, upgrading, and migrating to Windows 7 and Windows 10
  • Deploying Windows 7 and 10 in large enterprises
  • Supporting O365, Intune, and Azure in large enterprise environments
  • Configuring hardware and applications
  • Configuring network connectivity
  • Configuring access to resources
  • Configuring mobile computing
  • Monitoring and maintaining systems that run Windows 7 and 10
  • Configuring backup and recovery options

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Job Details

  • ID
    JC45097998
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Talento Human Capital Management
  • Date
    2022-08-22
  • Deadline
    2022-10-21
  • Category

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