Helpdesk Support Analyst needed for a contract opportunity with Randstad Technologies client in Redmond, WA.
We are looking for an experienced Help Desk Support Analyst to join our team. An ideal candidate will have a wide range of Help Desk, IT knowledge and experience. In this role, you will support a game studio as part of the Infrastructure team working on the franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!
Minimum Qualifications and Skills
1-2 years of work-related experience
strong understanding of client products
Outstanding communication and customer service skills
Excellent problem resolution and analytical skills
Self-starter with a strong ability to work autonomously in a fast-paced environment
strong understanding of OS, Network and Application troubleshooting
Pluses
Experience with core IT infrastructure
Experience with coding / scripting
Experience with Technical Writing
location: REDMOND, Washington
job type: Contract
salary: $15 - 18 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Assist with initial triage, support, and resolution for user issues
Phone, screen sharing, email support
End-user support for proprietary tools
Participate in document and support guide refinement.
Route and escalate issues to appropriate teams
Catalog user issues accurately and assist Lead with support trend analysis.
qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: Bachelors
skills:
Support Analyst
Support
Technical
Document
Desktop Support
Helpdesk
OPERATIONS SUPPORT
Technical Support
iOS (2 years of experience is preferred)
Android (2 years of experience is preferred)
troubleshoot (2 years of experience is preferred)
Ticket (2 years of experience is preferred)
LAN (2 years of experience is preferred)
Active directory (2 years of experience is preferred)
Microsoft (2 years of experience is preferred)
SOFTWARE AS A SERVICE (2 years of experience is preferred)
Computer (2 years of experience is preferred)
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. We are looking to hire a Senior Threat Intelligence Analyst to join our team!
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
