Release Manager needed for Contract Opportunity with Randstad Technologies client in Redmond, WA.
Strong organization and follow through to manage a 40+ step ingestion process for dozens of pieces of content each week.
Experience in a release management role
Trouble shooting issue root causes which is complicated further in an environment with multiple builds on multiple platforms using various SDK versions
Strong attention to detail
Relentless drive to deliver high quality results on time
Initiative to solve problems and thrive in a fast-paced environment
Ability to track, manage and prioritize multiple workstreams in progress at any given time
Experience in a customer support / service role
Experience working with digital downloadable content
Experience working on a 2-sided digital marketplace
Gaming industry experience
location: Redmond, Washington
job type: Contract
salary: $26 - 36 per hour
work hours: 8am to 5pm
Ingest content from partners to sell in our in-game marketplace
Ensure consistency in submissions to keep marketplace functional and easy to navigate
Partner Engagement will cover the following:
Keep partners informed as their content is going through various ingestion steps
Make partners aware of any package alterations so they can make sure to integrate those into any future updates
Confirm pricing and availability in the store
Make sure they know how to access revenue reporting
Answer questions in a timely and professional manner
Coordination with test, loc and rest of ingestion team to ensure content moves through the process quickly and issues are documented for either resolution or sharing with other partners.
Escalate issues encountered with ingestion tools, providing clear steps and any other information required for partner tool developer to reproduce
Recognize themes in issues reported by partners with using SDK or other tools in content workflow; escalate and drive to resolution as needed
Experience level: Experienced
Minimum 3 years of experience
Build & Release Engineering
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.