HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. Title: Technical Support Engineer Location: Redmond, WA Technical Requirement:
BS in Computer Science, Engineering or related technical discipline
3 - 4 years of Support experience in Cloud Application or Digital Advertising space with expertise in Campaign Management, Campaign Optimization and / or Technical Support for Search campaigns on Google Ads (FKA as AdWords) or Microsoft Advertising Platform (FKA Bing Ads)
Troubleshooting skills and experience using debugging tools like Fiddler .
SQL experience and ability to manipulate data rapidly and use complex joins
Working knowledge of Advanced MS Excel, PowerPoint, and Word Non - Technical Requirement:
English language skills including strong verbal and written communication skills required for all levels of stakeholders
Well organized, Attention to detail, Commitment to quality
Customer obsession
Problem solving skills
Work well independently, ability to manage one's time
Team player. Strong cross and group collaboration and interpersonal skills
Willing to work in 247 rotational shifts, including weekends and holidays
Optional:
Understanding of how Online Advertising, Search & Display Advertising work
Google Ads or Microsoft Ads certification
Experience with website analysis using a variety of analytics tools including Google Analytics and other internal reporting tools
Experience with UTM tags and conversion tracking etc.
Understanding of Google Merchant Center or Microsoft Merchant
Understanding of the North American and European cultures, slang, brands, and current events