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For over 28 years, Navia Benefits Solutions has been recognized as one of the premier benefit administrators on the West Coast. Our dedicated team supports clients throughout the US, from small start-ups to large enterprises with one mission empower organizations with guidance, tools, and wisdom to advocate for the health, well-being, and financial welfare of their employees.
This primary purpose of this position is to provide customer service over the phone with respect to payments, coverage, and other general questions. This position will also work closely with insurance carriers to ensure coverage is accurate with approximately 80% inbound calls and 20% outbound calls.
Responsibilities and Duties:
Process claims
Provide customer service for al Navia customers via phone and e-mail
Ensure that forms, correspondence, policies and procedures comply with Federal and State regulations
Research questions as needed and provide prompt resolution independently
Other duties as assigned
Qualifications and Skills:
High school diploma or equivalent
1 years of customer service experience (preferred)
Familiarity with Microsoft suite applications (Word, Excel, PowerPoint)
Must have a great phone personality and genuinely enjoy helping people
Must be able to multi-task (working on administrative tasks in between phone calls)
Able to communicate undesirable outcomes tactfully
Strong oral and written communication skills
High attention to detail
Able to self-manage your time
Benefits
Navia Benefit Solutions provides a competitive salary and comprehensive benefits offering for our employees. Below is an outline of some of the benefits we offer:
Health benefits (medical, dental, and vision)
Life Insurance (Complimentary)
Long Term Disability Insurance (Complimentary)
Tuition Reimbursement
FSA/HSA/HRA
PTO/Paid Holidays
Employee Assistance Program
Job Type: Full-time
Salary: $15.00 /hour
