Vacancy expired!
URGENT NEED FOR TEMPORARY COVID-19 TEST SITE CUSTOMER SERVICE SUPERVISOR. POSITION EXPECTED TO CONTINUE UNTIL DECEMBER 2020. May be extended depending on state COVID-19 mandates.
This position will provide customer service and administrative support to individuals requesting a COVID-19 test at two mobile drive up locations, one in Federal Way, WA and the other in Tukwila, WA. Hiring Site Supervisors for at both locations.
You must be available to work a full nine-hour shift, Monday through Saturday. Saturdays are mandatory. A full-time commitment is required.
A STRONG GRASP OF TECHNOLOGY IS REQUIRED FOR THIS POSITION.
Proper personal protective equipment (PPE) outlined by the CDC will be provided - including mask, gloves, eye protection, and appropriate social distancing. Proper PPE usage is non-negotiable, failure to comply with PPE usage at all times may result in termination of employment.
Job Responsibilities
Responsible for the overall operation, training, scheduling and staffing of a team of Registration Technicians who perform the following tasks:
Register drive-thru patients; assist individuals seeking a COVID test as appropriate; follow Medicine data security protocols, review and audit online paperwork to ensure completeness; request, verify and/or change customer information for proper test administration; and collect and record insurance information as appropriate.
Engages directly with customers to ensure they are correctly entered in the system, collects information to insure appropriate data processing and that communication regarding results will be sent to the patient within 24 – 48 hours after testing.
Provides information regarding the COVID-19 testing program, explains the process and answers frequently asked questions.
Matches drive-up patients to their virology paperwork and/or labels
Responds to customer inquiries and comÂplaints; researches problems; resolves and reconciles discrepancies; prepares documents to make adjustments and corrections when errors are detected; and refers customer service requests to appropriate personnel for disposition and/or follow-up as required.
Updates and maintains accurate account information and customer records in computerized customer information/database systems by inputting new information and changes; and maintains statistical records and generates reports as required.
Follows all safety protocols, wears assigned personal protective equipment and decontaminates workstation as required.
Directing the flow of traffic of cars and walk-up visitors in an outdoor setting.
Outdoor Site set up and clean up at the start and end of every shift.
Be a reliable team member who consistently shows up for shifts so that their team can depend upon them.
Minimum Qualifications
Requires a minimum of 3 years of supervisory experience in leading teams that involve customer service, technology services, public contact and/or experience in a billing process (or a combination of education and/or training and/or experience which provides an equivalent background required to perform successfully in position).
This work is fast-paced and requires the ability to lead a team of workers in troubleshooting technology and data entry problems.
The majority of the work will be performed standing and walking outside. Applicants should be prepared to stand for long periods of time in an outdoor environment.
Supervisor will create schedules, call in staff to fill shifts, take call-offs, and oversee the site operations of the Registration Techs.
Supervisor will calmly work with dissatisfied visitor/staff and practice deescalation techniques to achieve resolutions.
Apply Online Now!
Call or Text 253-514-1252
Positions filling fast!
