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Support Eng II
Duration: 11 months
As a Support Engineer, you own the customer experience. You are a systems expert, and our customers look to you for solutions to problems of varying complexity. You work closely with your team to understand the processes, systems, and issues that may arise, and serve as the voice of the customer, to ensure that customer feedback is heard and built into our products. This person will be part of the central team that partners closely with recruiters, hiring managers, and other employees to provide Global support for all of our recruiting processes, systems, and tools. They will drive operational excellence initiatives associated with improving and streamlining recruiting system processes. The ideal candidate appreciates working in dynamic, fast-paced environment and has related experience managing complex recruiting programs.
Responsibilities include:
• Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally
• Focus on business requirement analysis with deep functional domain knowledge of recruiting systems to design business solutions.
• Identify improvement opportunities for documentation and training for recruiting teams and other users.
• Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.
• Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
• Generate scheduled and ad hoc reports to support the global recruiting teams.
• Partner closely with global recruiting teams to develop scalable, efficient system solutions to improve user experience.
• Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.
• Monitor metrics, analyze data and partner with internal teams to identify process and system improvement opportunities.
Requirements:
• 5+ years of experience running and maintaining a 24x7 production environment
• 5+ years of experience with support procedures and methodologies for production computing environments
• Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Preferred skills:
• Background with ATS and CRM systems, ability to learn new software quickly
• Experience with iCIMS, Salesforce, PeopleSoft, MS Office, and web development a plus
• Impeccable customer service focus with a demonstrated desire to exceed expectations
• Team player with a solid work ethic
• Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
• Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors
• Robust sense of accountability and sound personal judgment with the capacity to handle confidential information and escalate issues effectively
• Proactive and forward-thinking attitude and creative problem-solving ability
• A motivated self-starter who can work independently in a fast paced, ambiguous environment
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
