Company Description Logic20/20 invests in being a “Best Company to Work For,” where talented people come together to deliver exceptional solutions. We bring clarity, insights, and optimization to enterprise organizations spanning technology, telecommunications, utilities, healthcare, and more. We thrive as One Team, built on values: We Foster a Culture of We by prioritizing connection and collaboration. We Drive toward Excellence by investing in professional growth and cultivating thought leadership. We Act with Integrity by doing the right thing and bringing our best selves to the table. To make it all possible, we’ve created programs, resources, and benefits that promote connection and help you evolve your career.
Job Description This is a hybrid opportunity in Seattle, Washington with a 2-3 days per week onsite commitment. As IT Service Delivery Manager you’ll lend software development project management expertise and lead day-to-day operations that impact End User Support (EUX) and infrastructure. Your tactical project delivery will include initiatives in internal application development and support utilizing .NET, Power Apps, Azure, Dynamics, and Power BI. You’ll drive enhancements to the technical experience of Logic20/20’s internal teams while supporting the continued growth and proficiency of your delivery team. You’ll report to Logic20/20’s Senior Director of Information Technology, become part of our leadership, and join a specialized Information Technology group that works within our Operations team. The Logic20/20 Operations team is made up of go-to experts who, on any given day, are managing, improving, and orchestrating the inner workings of our innovative and highly connected consulting firm. We all rely on the Operations team’s efforts—from onboarding the best new talent to acting as a liaison between big-picture business objectives and daily details—to bring everything and everyone under the Logic20/20 umbrella. Working onsite, remotely, and in hybrid style, Operations supports a team that stretches from coast to coast and internationally, increasing effectiveness and efficiency without borders. What you’ll do
Manage a small, but growing, strategic team focused on internal user experience and capabilities
Facilitate the companywide delivery of information technology related services and products
Assist with strategic technology guidance based on business objectives and organizational requirements
Perform regular risk and trend analysis to identify and mitigate any risks associated with our technology
Proactively handle requests, issues, and escalation, with urgency when needed
Effectively communicate with management
Manage multiple concurrent projects in a dynamic, fast-paced environment
Coordinate, track, and monitor performance of projects and team members
Prioritize your team and support project goals, overcoming roadblocks along the way
Qualifications
3+ years of service delivery management with at least 1-2 years of project management experience
2 or more years of people management experience, with ability to mentor and support professional growth of an evolving team
Experience with low code software development, including proficiency in Power Apps
Experience managing technical projects with Cloud-related technologies: AWS or Azure
Strong understanding of the Software Development Life Cycle (SDLC)
Negotiation skills with the ability to work with changing times, dates, people, and priorities
Strong organizational and task management skills
Hands-on technical aptitude with strong business acumen and people skills
Ability to see beyond technical aspects, understanding and making progress on business objectives as part of the bigger picture
Bachelor's degree
Ideal, but not required
Skilled in Python (coding)
Ability to read SQL
What we offer
Variety – explore roles, projects, and industries that support your career journey
Exciting work – be a part of solutions and delivery leveraging innovative technology
Growth – you’ll expand your portfolio here, not grow stagnant
Immersive/Connected culture – we take pride in our team and invest in their excellence
A sense of community – with plenty of support, career development, and recognition
Additional Information Compensation starts at $100,000 and is flexible dependent on experience. All your information will be kept confidential according to EEO guidelines. About Logic20/20 To learn more about Logic20/20, please visit: https://www.logic2020.com/careers/life-at-logic Core Values At Logic20/20, we are guided by three core values: Drive toward Excellence, Act with Integrity & Foster a Culture of We. These values were generated and agreed upon by our employees—and they help us pursue our goal of being one of the best companies to work for and to work with. Learn more at https://www.logic2020.com/company/our-values. Logic20/20 Benefits Why Logic20/20? It’s our goal to be one of the best companies to work for. One piece of the puzzle is an evolving set of benefits that extend past medical, dental, and 401(k). You will have
Career Development – A built-in program from day 1, providing a mentor and individually-directed training opportunities, plus access to leaders across the company
PTO, Paid Holidays, & Voluntary Leave – Worry-free time off to recharge and pursue your personal goals
Community & Committees – As part of our “Culture of We,” Logic20/20 invests in providing many social, interest, and learning opportunities
Recognition – From peer recognition, swag, and the chance to win a once-in-a-lifetime type of award, we make your Logic20/20 journey stand out
Referral Programs & Bonuses – Employee, project, and sales referral programs with paid incentives
Equal Opportunity Statement We believe that people should be celebrated: for their talents, ideas, and skills, but most of all, for what makes them unique. We prohibit harassment and/or discrimination based on age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. To learn more about our DE&I initiatives, please visit: https://www.logic2020.com/company/diversity-equity-inclusion Privacy Policy During the recruitment and hiring process, we gather, process, and store some of your personal data. We consider data privacy a priority. For further information, please view our company privacy policy.
Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value?
