Now Hiring-The Salvation Army Shelter Monitor

Now Hiring-The Salvation Army Shelter Monitor

30 Nov 2024
Washington, Seattle-tacoma, 98101 Seattle-tacoma USA

Now Hiring-The Salvation Army Shelter Monitor

Vacancy expired!

If you are interested in applying for this position, you must apply directly using the link below:https://rn22.ultipro.com/SAL1002/jobboard/NewCandidateExt.aspx?JobID=12663

POSITION DESCRIPTION

THE SALVATION ARMY KING COUNTY SHELTERS

DEPARTMENT: KING COUNTY SHELTERS POSITION TITLE: SHELTER ATTENDANT/MONITOR

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The “Shelter Monitor/Attendant”, is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Monitor/Attendant works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor or designated assistant.

EDUCATION AND WORK EXPERIENCE:

HS Diploma or GED

Minimum of 6 months experience in public contact / Customer Service

Experience in social service shelter / residential preferred

WA. Driver’s License preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

An ability to engage with diverse populations in a respectful and culturally responsive manner.

Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.

Detail oriented – attention to detail required

Self-starter

Team player

Strong use of the English language in verbal and written communication

Excellent interpersonal skills

Effective communication and telephone skills

Ability to work in a fast-paced environment and maintain poise under pressure

Customer service mindset

Ability and willingness to keep information confidential

Ability to pass a “Protecting the Mission” background check, as required by Salvation Army Standards.

Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure

Basic mathematical skills (addition, subtraction, division, & multiplication)

Willingness to abide by the Salvation Army’s drug and alcohol policy.

SOFTWARE-RELATED SKILLS:

Knowledge with Microsoft Word and Excel preferred

Microsoft PowerPoint, helpful

Knowledge with the use of email program - Outlook

Working knowledge of integrated database applications and ability to use new software programs with basic training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Respond to crisis and inquiry telephone calls by providing support, information and referrals to other appropriate social service agencies.

Provide assistance to residents to ensure a safe environment, to include compliance with rules and policies.

Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.

Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.

Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.

Conduct client intakes and departure processes, as required by department policy.

Provide orientation, support and supervision to volunteers.

Assist with the orientation and training of new staff, volunteers and interns.

Work cooperatively with other Salvation Army staff and programs.

Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.

Participate in staff meetings.

Maintain case records and required forms and reports in prescribed format.

Comply with Salvation Army procedural requirements, including those set forth in

the Policy & Procedure Manual and Employee Handbook.

Prepare water, coffee, snacks for guests, when available.

General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas.

Monitor and provide general cleaning of showers and laundry facilities (Day Center).

Check and restock various bathroom dispensers.

Remove trash from bathrooms and common areas.

Wipe down and turnover bed mats when needed.

Perform other duties as requested.

PHYSICAL REQUIREMENTS:

Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps and to climb stepladders, as necessary to perform duties of the position.

Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Ability to lift up to 45 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

SUPERVISOR: King County Shelter Program Director

Equal Employment Opportunity – Minorities/Women/Disabled/Veterans

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