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Overview:
The basic functions of a Community Manager are to assist the Portfolio Manager in maintaining the physical asset and maximize the financial returns from that asset in accordance with the objectives while promoting the Company’s professional standards of quality. Responsible to hire, supervise, motivate all on-site staff and make recommendations for termination. Assists Portfolio Manager and supervisors with special projects and administrative tasks. Ensures staff compliance with company policies and procedures. Ensures staff performance of duties on a timely basis. Comply with the Washington State Residential Landlord & Tenant Act and all other governmental laws and regulations.
Essential Job Duties:
Marketing and Leasing
1. Show units and screen applicants. Follow waitlist procedures and property requirements to select qualified residents.
2. Assists in preparation of regular market surveys.
3. Prepares weekly reports for Portfolio Manager’s review every Monday.
4. Reviews all rental applications and lease forms for accuracy and compliance with resident policy and check all leases for accuracy and completion.
5. Make recommendations to improve marketing and leasing programs.
Resident Relations
1. Responds to resident inquiries, complaints and concerns promptly.
2. Respond to Maintenance needs and Work Order requests promptly.
3. Implement rent collection program.
4. Supervises and implements move-in and move-out procedures.
5. Enforcement of apartment community rules and regulations.
Maintain the Physical Asset
1. Supervises Maintenance staff, including maintenance supervisor and any contract workers.
2. Supervises scheduling of maintenance work.
3. Establishes schedule of personnel for emergency maintenance.
4. Makes regular follow up inspections on maintenance work.
5. Makes regular inspections of grounds, including all common hallways.
6. Make-ready all vacant apartment units within expected timeline.
7. Makes recommendations for physical repairs, replacements and/or improvements.
8. Scheduling apartment turnover and maintaining apartments at acceptable levels of rent-readiness.
Financial Reporting and Control as Directed by the Portfolio Manager
1. Collects rents when due.
2. Properly execute journal receipts for monies collected.
3. Maintain accurate accounting records.
4. Assists in preparation of the budget. Assists in reporting variances from the budget.
5. Assists in preparing monthly variance report.
6. Assists in approving invoices for payment.
7. Assists in preparing inventory of all equipment and supplies.
8. Reports accurate payroll information to the Payroll Department in a timely manner.
9. Requests pre-approvals for overtime time pay from Portfolio Manager.
Administration as Directed by the Portfolio Manager
1. Maintenance of property files and records.
2. Supervise the handling of any emergency that may arise on-site.
3. Assists in reviewing market rents to ensure proper rates are being charged, monitors delinquencies, NSF and bad debt procedures to assure timely collection of rents, or evictions.
4. Meet regularly with case management staff. Communicate all tenant non-compliance issues.
5. Process applicant housing packets and resident annual recertification documents on time.
6. Communicate all problems and makes recommendations to Portfolio Manager in a reasonable time frame.
7. Implement effective time management.
8. Provides satisfactory documentation to ensure fair and timely resolution of disputes or issues with residents, employees or others.
9. Demonstrate leadership, and promote professionalism through appearance, attitude and communication skills;
10. Keep rental office clean, neat, and organized.
Supervisory Responsibilities
1. Supervise all on-site staff.
2. Ensure that work assignments are performed in accordance with OSHA (Occupational Safety & Health Act) standards at all times.
3. Ensure employee compliance with the Washington State Residential Landlord & Tenant Act and all other governmental laws and regulations.
Non-Essential Job Duties:
1. Other tasks and responsibilities as assigned.
2. Assist with other agency requirements as directed.
Requirements:
1. Education requirements GED or High School diploma.
2. Experience required is 1-2 years of property management.
3. Exceptional reading, writing and typing communication skills.
4. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
5. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
6. Ability to handle finances and work within a budget.
7. Appearance compatible with image of property, positive attitude, good sense of humor, energetic, assertive and capable role model for subordinates.
8. Demonstrated integrity on personal as well as professional level.
9. Attentive to details and ability to interact with a wide range of people.
10. Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.
11. Ability and willingness to substitute for any leasing responsibility, unit cleaning, grounds pick-up, receptionist, and other work as may be reasonably directed by the Portfolio Manager.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
The employee frequently is required to walk, sit, and talk or hear.
The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to work in a general office environment as well as outdoor environment. Possible exposure to weather—heat, wet, cold, wind, and noise.
We at Housing Hope are trauma-informed and committed to excelling in creating a holistic, diverse, inclusive, uplifting and appreciative environment. We endeavor to be inter-culturally competent and trauma informed in all our practices and procedures. This simply means that we are attentive to the needs of the workforce. We embrace and practice a high standard of diversity and inclusion and strive for equity for all persons regardless of race, color, religion, citizenship, national origin, veteran status, marital status, political affiliation, sexual orientation, gender identity, disability, sex, age, status in regard to public assistance, or any other basis protected by local, state or federal law.
