Vacancy expired!
Work for an IT consulting company that cares about its people…
Do you want to be part of an organization that really cares about its people, its clients AND demonstrates that every day?
Do you love technology AND interacting with people?
Are you interested in joining a close-knit team that works together and is building something special?
If so, then read on, as EXP Technical could be the place for you.What do we do?
EXP Technical provides custom IT solutions and support to small and medium sized business in the Greater Seattle Area. We can provide a complete outsourced IT department or augment our clients existing IT team. We create custom, plan-driven solutions to meet each client's strategic needs.What don't we do?
We are not an "MSP". We don't make our clients sign contracts and we don't sell monthly fixed fee services. BUT that doesn’t mean we don’t have all the tools, standards and skills that they do. It just means our clients get real value for every dollar they spend with us.How do we think?
At EXP Technical believe that technology exists to serve people and makes their lives and jobs easier. We treat our clients’ needs as if they were our own and build a custom, plan-driven set of services for each one. That's why we rarely, if ever, lose a client. We like what we do, have positive attitudes and use our brains to do good work, efficiently. We treat our employees fairly, with respect and value each and every person’s input. We foster long term relationships with our employees as well as our clients.What’s the job all about?
We are looking for a Support Engineer. This job is a fit for you if…
You are willing to work at a client site as well as from our office, or your home as part of our support desk team.
You can juggle answering ad-hoc support calls, doing server maintenance, managing inbound email tickets and working with Consultants on their accounts without skipping a beat.
You are a customer service fanatic and love building strong client relationships.
You are personable, presentable, articulate and can communicate with people at all levels, including business owners and C level staff.
You are organized, detailed orientated and adaptable.
You love to learn new technology and share your learning with others in Knowledge Base Articles and brown bag sessions.
Have a desire to expand your abilities through certification and training.What about the techy stuff?
You’ll still need to be a geek too, with some or all of the following:
3-5 years IT helpdesk experience, with IT experience in an MSP/IT Services company highly preferred
Strong knowledge working with and supporting Office 365
Working knowledge of Windows Sever; 2003 through 2016, Active Directory, DNS, DHCP
Working knowledge of Device Managment
Working knowledge of virtualization; VMWare ESXi, Hyper-V
Working knowledge of backup and recovery solutions; ShadowProtect, Veeam, Backup Exec etc.
Knowledge of ConnectWise (Manage) and LabTech (Automate) preferred.Do I need a degree or certs?
We’d prefer someone with at least an Associate level degree (with a technology focus); but equivalent experience would also work.
We would also favor candidates who have Microsoft, VMware, Cisco or AWS Certification.And the obligatory statutory requirements…
Must be a Permanent Resident or US Citizen.
Must be able to move, stand, crouch, stoop, crawl and work with constant manual dexterity anywhere a client’s computer, server, etc. might be located.How much does it pay?
It depends on you and what you bring to the table. We offer:
Competitive Hourly Wage DOE
Overtime (hours over 40 in a designated work week) paid at x 1.5
Health Care/Dental/HSA/LTD
Simple IRA plan with matching
10 Days PTO + 9 Holidays
Gym membership contribution
