Large entertainment and media corporation is looking to hire a
Desktop Support Technician to work 100% onsite at their Seattle, WA location.
Must have Mac / Apple support experience. POSITION SUMMARY The Workplace Tech is an onsite role at the Seattle Office resolving client issues, supporting the core workplace IT equipment and productivity software.
The role is responsible for a wide variety of support and activities. These include providing support for end-user mobile and PC/Mac, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications, and other standard enterprise solutions. In addition, the technician acts as a subject matter expert on enterprise technologies. PRIMARY DUTIES AND RESPONSIBILITIES Responsible for providing support to users and executives includes:
Software and system fault diagnosis, analysis, and fix
Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
Use of Service Now ticketing system
Building new machines within the time scales provided by the Team Lead, provisioning devices
Installing additional applications on the new equipment
Proactively keeping customers updated
Working alongside management and engineering teams on planning project work
Meeting room/AV support
Telephony support
Executive support
Job Responsibilities % of Time Spent Desktop Support
Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
Installs, configures and deploys desktop hardware and software, including virtual environments
Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services
Troubleshoots desktop software and hardware failures and identifies related network problems
Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products
Provides on-call support as required
Provides physical onsite “smart hands” support to infrastructure teams for maintenance tasks or incident support
Provides executive support
90%
Provides support to AV and VC equipment in meeting rooms and spaces
Proactive meeting room checks
Meeting room “how to “support
10%
Education
Bachelor’s degree in Information Technology or related field, or equivalent work experience
Professional/ Technical Training, Licenses or Certifications
Preferred:
A+ certification
ITIL V3 Foundation
MCSE
Apple Certified Mac Technician (ACMT)
Experience
Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
Experience training, mentoring or supervising junior staff members
Specialized Knowledge
Microsoft Office Suite 365
Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
Extensive experience related to problem resolution
Ability to analyze existing operations to improve and grow the Client Technologies operating environment
Skills
Strong written and verbal communication skills
Strong team player
Excellent Customer Services
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong documentation skills and keen attention to detail