Location: Seattle, WA Description: Our client is currently seeking a Software Development Engineer
Typical activities in a day might include the following:
Handle the school staff and CBO support ticket queue for training questions, login issues, and requests pertaining to the application(s) and/or business processes
Prepare a draft of a slide deck for an upcoming Hoonuit pilot meeting
Attend a technology project team meeting
Support a pilot school with creating new intervention templates and enrolling students into that intervention
Call the lead counselor at a high school and work through the details (reserving the computer lab and laptop carts, communication plan) of an on-site training workshop for school staff
Handle inbound inquiries from CBOs or school staff via the Hoonuit email box or Teams site
Email with a CBO Program Director who has questions
Meet with Department of Technology or School and Community Partnerships staff
Provide technical assistance to a program staff trying to take attendance for their mentorship group
Meet with the Department of Education and Early Learning Program Advisor to review user feedback
Consult with an assistant principal in strategies for using Hoonuit to capture data about student supports
Escalate a data issue to technical support
Create knowledge articles based on support ticket resolutions
Contact the support desk of a technology vendor to request clarification about software functionality
Post a new business process document on the district's intranet site for community partnerships
Support an academic interventionist in pulling a report in Hoonuit to bring to an MTSS meeting
Run, analyze, and share data reports
Develop eLearning courses including short videos
Key Responsibilities:
Non-Technical
Business writing and multi-media communication
Gather and analyze data to report progress against key performance indicators (KPIs)
Planning, scheduling and coordination
Supporting school teams - policies, procedures, best practices
Training delivery (onboarding, technical skills development, best practices and procedures) that may include 1:1 coaching, small workshops, and larger class room based instruction
Training development - eLearning - using tools like Adobe Captivate or Articulate 360
Business process management and improvement activities resulting from the introduction of new technologies
Clear communication with end-users about purpose/vision of product
Technical
New system implementation - including project team participation, and basic technical troubleshooting and escalation
Systems administration and maintenance
Technical communication - communicating about technical topics, communicating using technology, providing instructions about how to do something
Other related duties as assigned
You must have:
• A vaccination verification form on file
• The ability to perform some in-person technical assistance at school sites as needed
• A valid Washington State driver's license and can provide proof of public liability insurance if personal vehicle is used for School District business
You also have:
Excellent organizational skills with the ability to manage multiple, competing priorities simultaneously and deliver results under tight deadlines
Fluency in English, both spoken and written
Exceptional communication skills, including presenting and training abilities
Empathy working with different stakeholders (families of all socioeconomic and cultural backgrounds, central office and school staff at all organizational levels, educational partners, and technology vendors)
Aptitude to exercise independent judgement; work under minimal supervision
Outstanding customer service skills
Capacity to think outside the box
Skills in addressing ambiguous situations with an open-minded and solutions-focused approach
Demonstrable planning and project management competencies; both big and small initiatives
Ability to ramp up quickly and learn new software
Commitment to regular and predictable attendance
Expertise using Microsoft Office
Availability to work occasional evenings and weekends
Expertise in eLearning
You might also have:
Knowledge of the programs and resources provided by youth serving community-based organizations
Understanding of Multi-tiered System of Supports, terminology and concepts
Help desk support and/or technical support experience
Work experience in an urban school district or working in state or local government
Background in corporate or technical training; teaching adults
Contact: vsuhas@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com