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Description
The Desktop and Network Support technician is on the front lines assisting clients with desktop, software and hardware, and network-related business technology issues. This individual is required to know how to configure, manage, monitor, maintain, and troubleshoot issues in an effective and efficient way. We have exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role possesses a positive attitude when working with others, and has a helpful spirit when finding solutions
Job Summary
Receiving, prioritizing, documenting, and actively resolving technical support requests from our clients in a timely manner. This job involves talking to clients over the telephone, communicating well via email and in person. You enjoy working with people and have excellent written and verbal communication skills.
Skills and Proficiencies:
Enthusiasm for IT and technology
Possess a positive attitude, take initiative, excellent phone etiquette, excellent written and verbal communication skills
The ability to solve problems without supervision
Ability to prioritize and multi-task
Demonstrate a strong technical intelligence along with attention to detail
Strong documentation skills
Available to work from our Tacoma office. Occasional travel within the South Puget Sound area may be required
Technical Skills and Experience:
Intermediate to advanced understanding of Microsoft Windows operating systems. Familiarity with macOS not required but is a plus
Intermediate to advanced knowledge of computer hardware and peripherals
Working experience with Office365/Microsoft365 administration
Solid understanding of Active Directory management as it relates to user account creation and modification, and security groups
Solid understanding of domain-based networks and their resources, such as file shares, print servers and application servers.
Solid understanding of networking technologies, like TCP/IP, DNS & DHCP
Working experience or knowledge on routers, firewalls, switches, wireless access points
Basic knowledge of iOS and Android mobile devices and tablets. Knowledge of mobile device management is a plus
