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University Audi Lynnwood is a top-performing Dealership, and were looking for a passionate and talented Audi Service Manager to join our Audi Service team. The Audi Service team members at University Audi Lynnwood are hard-working and fun-loving. From donut Wednesdays to summer BBQs, our employees know how to be the best and enjoy it.
University Audi Lynnwood is committed to treating our customers and employees with honesty, respect and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today.
The successful candidate should have extensive experience in managing a large, high-volume service operation in the automotive industry. Prior experience in the Audi brand or the Volkswagen auto group is preferred. The Audi Service Manager will work closely with the Audi Service Director and the rest of the Audi Service team.
Apply Here: https://workforcenow.adp.com/jobs/apply/posting.html?client=UVA
Responsibilities:
Manage, measure and evaluate all aspects of the University Audi Lynnwood service operations.
Provide coaching and training to all customer contact positions with the goal of increased CSI performance and overall customer satisfaction.
Formulate, establish and lead the implementation of new processes and procedures within the service department including: training and development of staff, resolving issues as they arise, periodic evaluations and adjustments in processes.
Manage the daily activities of University Audi Lynnwood service department staff including: process discipline, scheduling, performance reviews, payroll, discharges, company policies and keeping senior management informed of all actions.
Take responsibility for University Audi Lynnwood technician development in consultation with the Audi Service Foreman; including training opportunities, discipline and performance issues, and daily direction as required to maximize technician efficiency.
Working with the other internal departments as appropriate to recruit, retain and develop University Audi Lynnwood service department staff.
Responsible for managing client expectations and customer experience at the front counter including writing Repair Orders and assisting with service consultant workload.
Responsible for assisting VIP clients as well as clients with known issues and resolving concerns in real time.
Directed to audit repair orders to validate that management directives are being followed. Takes appropriate corrective action.
Ensures the profitability of the University Audi Lynnwood service operation through measuring and evaluating performance compared to goals and implementing appropriate actions.
Requirements:
5 years of prior experience in an automotive service environment with a minimum of 2 years as a supervisor or manager of a large automotive service operation.
Demonstrated history of managing a successful and diverse team of working professionals.
Possess a genuine willingness to learn, be intuitive, resourceful and coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency in teaching and demonstrating customer relationship management skills.
Strong work ethic and leadership skills
Possess a valid in-state driver license.
University Audi Lynnwood offers a success-focused, family environment and a competitive benefits package.
Who is encouraged to apply?
We love to find people who are driven and motivated! University Audi Lynnwood has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success.
Our Philosophy
We provide a positive and rewarding environment for all of our employees as well as promote a quality customer service driven experience for our clients.
Training Program
There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level.
Why you should choose University Audi Lynnwood
Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits and a strong compensation package with unlimited income potential.
Apply Here: https://workforcenow.adp.com/jobs/apply/posting.html?client=UVA
University Audi Lynnwood is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
