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Employment Type: Full-time FLEX
It isn't enough for us to just make lovely jewelry. We're here to do things differently. We believe beautiful, quality, consciously made jewelry should be accessible to everyone. And we're determined to leave everything we touch better.
If you're creative, conscious, thrive on change, aren't afraid to take risks and love to have fun while getting stuff done, wed love to meet you! Come help us do things differently!
Reasons to love working for GLDN
We are seeking a passionate Customer Service Happiness Makers who:
Demonstrates exemplary customer service skills in every interaction with our customers.
Ensures timely and effective, first contact resolution with customers, via email, live chat, phone and social media.
Acts as a customer advocate by researching and resolving complex customer concerns by utilizing technical and department resources.
Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.
Passionate about solving issues creatively and out of the box to assure every customers happiness is guaranteed.
Demonstrates flexibility to perform a variety of customer service job functions based on business needs.
Utilizes effective time management and prioritization skills.
Has a quirky personality with a great sense of humor and love to have fun while working hard and getting things done.
Possess a happy, positive, can-do attitude with no ego and open to learning or doing anything thats needed.
Enjoys working with your hands! We are big on cross-training here and having hands-on experience with our jewelry gives you the ability to help customers better.
Skills & Knowledge:
Ability to work in a fast-paced, innovative, fluid start-up environment with flexibility, professionalism, courtesy and tact and above all an urgency to create happiness with our customers.
Excellent oral, written and interpersonal communication skills.
Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and social media tools
Ability to work independently and maintain productivity and quality standards according to department requirements.
Strong attention to detail and excellence with follow-up.
Ability to effectively organize and prioritize multiple tasks.
Typing: 45+ WPM
Must love music, binge watching The Office or Parks and Rec, and dogs (all together, or separate and not in that order.)
Qualifications:
2+ years of previous Customer Service experience.
Strong computer skills (ex. Microsoft Office, G Suite, PowerPoint, Slack).
Familiarity with web browsing, retail and general e-commerce preferred.
Knowledge of CRM (Customer Relationship Management) a plus.
About Us:
GLDN is a fast-growing brand that prides itself on beautiful jewelry and fantastic customer experience. We make all of our items in our shop in La Conner, WA. Our focus is on a simple, delicate style and meaningful, personalized pieces. We sell ALL of our work online. You can check out our Etsy store here: www.layeredandlong.com and our website at www.gldn.com
Our work environment is sacred to us here: it's filled with positive energy and purpose as we work hard and have fun doing it. We want to preserve our happy, supportive, productive culture and are careful to build a team of like-minded individuals (and a cat & a few dogs) who share our passion for conscious business.
If you feel you are an amazing person with an inspiring work ethic who can contribute to the wonderful energy of our team, please click on the link below to apply!
https://recruiting.paylocity.com/recruiting/jobs/Apply/144282/LAYERED-AND-LONG-INC/Customer-Service-Happiness-Maker
