Vacancy expired!
"This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”
Hours: 7AM-5PM, Monday-Friday
Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.
Job Responsibilities
· Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, and updating billing information
· Provides first call resolution for aligned work and route customer's requests
· Support agent/customer relationships; maintain each agency's brand.
· Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
· Adhere to standard operating procedures and consistently utilizes resources provided.
· Stay updated and properly executes upon newsflashes, new workflows and processes.
Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, CSAT and reliability.
