CRM Business Analyst

CRM Business Analyst

14 Sep 2024
Washington, Spokane / coeur d'alene 00000 Spokane / coeur d'alene USA

CRM Business Analyst

Vacancy expired!

Who We Are:At Gonzaga we don't just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for .and.ndash; and they know how valuable our mission is to the success of our institution.Our competitive benefit packages are part of Gonzaga's commitment to care for the whole person. Packages include medical, dental, vision, life insurance, disability insurance, flexible spending accounts, retirement, tuition benefits, and other University-provided benefits.We also provide numerous resources which help bring balance to the complexities of work and personal life through our work/life and wellness programs.Job Purpose:The ideal candidate will work with the technical team, unit-based functional leaders, and ITS team members, leveraging CRM knowledge to meet stakeholders' business requirements. This position will capture and model/map business requirements, and work with business partners to understand directions and priorities to assure the delivery of quality solutions. The Business Analyst is responsible for testing new functionality deployed and for facilitating user adoption through supporting training and other communications. The successful candidate will also support functional units with advanced querying and data analysis. This role will serve as project leader on small to medium-sized projects or on a portion of a larger project, as assigned.Please note that the Gonzaga's CRM solution referenced above implies that Gonzaga may choose to employ more than one CRM software.Minimum Qualifications:(The understanding and application of theoretical or scientific principles. Having the skill in a technique which requires command of involved practices or experiences).and.bull; 3-5 years of experience in report writer or analyst roleand.bull; Strong capabilities in CRM system configuration, test script development, functional analysis, coordination of user acceptance and sign off, business process improvement, fit/gap analysis, requirements documentation, and presentation of options and solutions facilitationand.bull; Understanding of application architecture principles, protocols and practices, including data structures, data modeling, and data securityand.bull; Knowledge of object-oriented analysis and design, database design and software development lifecycleand.bull; Excellent project management skills. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsand.bull; Strong history of technical project management experience (ITIL, PMP standards)and.bull; Creative and analytical thinker with strong problem-solving skillsand.bull; Must demonstrate exceptional verbal and written communication skillsand.bull; Broad level of understanding surrounding information systems and application architecture standardsand.bull; Positive attitude, consistently proactive in carrying out responsibilities, proven ability to work successfully with diverse populations, and demonstrated commitment to promote and enhance diversity and inclusion.EEO Statement:Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status.For a complete job description or to apply, please visit Gonzaga.edu/jobs.

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