Field Service Technician
Job Locations
US-WA-Spokane
ID
2024-23376
Company
TDS Telecom
Pay Range
$22.18 - $33.28
Overview
As the Field Service Technician in Spokane, Washington, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. You will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. In this position, you will also understand how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.
The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.
TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban, and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol-based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.
TDS Telecom, headquartered in Madison, Wis., employs 3,600 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.
Responsibilities
Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs.
Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
Keeps orderly log of all locate requests in our exchange area.
Performs cable fault acceptance tests on newly constructed facilities.
Assists with and provides troubleshooting support techniques and corrections. Responds to \"trouble\" dispatches.
Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
Gain working knowle
This is a full-time in office position located in Spokane, Washington.
Work schedule is Monday-Tuesday Thursday-Saturday
Hours will be 7:00am 3:30pm
Flexibility in work schedule is a must. The day after a Postal Holiday is a required workday.
SUMMARY:
Responsible for performing specialized duties in support of department operations, including sorting, opening, prepping, counting, batching, scanning, and prioritizing incoming utility invoices. High volume, fast paced environment. Assists in providing quality service to our internal clients. Additional duties include general mailroom and filing functions.
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
Sort, open and prep incoming utility invoices with a high degree of accuracy
Identify due dates and prep bills appropriately for scanning
Differentiate between high and low priority correspondence and process as instructed
Identify utility invoices/correspondence containing documents other than an invoice, such as, urgent notices, checks, meter issues, violation notices, etc and expedite their process
Create, scan, and transfer batches, ensuring legible images.
Scan high priority correspondence and transfer to appropriate team folders.
Process incoming and outgoing shipments for internal and external clients.
Other duties as assigned
Education/Certification/Knowledge:
High school diploma or GED required.
Experience:
Mailroom or clerical experience preferred.
General office machine and computer experience
Attention to detail in tasks and processes, with a high degree of accuracy.
Dependable/reliable, results oriented.
Able to organize and prioritize multiple tasks and workflow.
Ability to stay focused with repetitive type of work.
Must be a service minded individual who is flexible and adaptable.
Must be a team player.
At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as \"protected characteristics\") as defined by applicable federal, state or local law in the locations where we operate.
The pay range for this role is: $15.74-$21.60.
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits.Final salary and offer will be determined by the applicant\'s background, experience, skills, internal equity, and alignment with geographical market data.This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, and paid time off.ENGIE complies with all federal, state, and local minimum wage laws.
At ENGIE, our goal is to support, encourage, promote, and thrive on diversity, equity and inclusion, for the benefit of our employees, customers,
