Field Service Technician
Job Locations
US-WA-Spokane
ID
2024-23376
Company
TDS Telecom
Pay Range
$22.18 - $33.28
Overview
As the Field Service Technician in Spokane, Washington, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. You will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. In this position, you will also understand how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.
The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.
TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban, and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol-based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.
TDS Telecom, headquartered in Madison, Wis., employs 3,600 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.
Responsibilities
Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs.
Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
Keeps orderly log of all locate requests in our exchange area.
Performs cable fault acceptance tests on newly constructed facilities.
Assists with and provides troubleshooting support techniques and corrections. Responds to \"trouble\" dispatches.
Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
Gain working knowle
