Description We are in need of a Customer Service Representative to join our team in the retail industry, located in Spokane Valley, Washington. This role is a short-term contract opportunity. As a Customer Service Representative, your role will involve managing customer inquiries via chat, email, and phone calls. You will be expected to handle multiple screens simultaneously, requiring a high level of tech-savviness. Responsibilities: Manage customer inquiries through chat, email, and phone calls Process customer orders with accuracy and efficiency Maintain customer credit records with high precision Apply problem-solving skills to resolve customer issues Utilize multiple web-based programs for various tasks Maintain a calm demeanor in all customer interactions Utilize Microsoft Excel and Outlook for various tasks Perform data entry tasks as required Schedule and manage customer appointments as needed Maintain a high standard of phone etiquette in all interactions. Requirements Proven experience in answering inbound calls in a detail oriented manner Demonstrated knowledge of call center customer service best practices Excellent customer service skills, with the ability to handle customer queries and complaints effectively Proficiency in data entry, with a focus on accuracy and speed Experience in email correspondence, including drafting, sending, and managing emails Ability to handle both inbound and outbound calls efficiently Proficiency in Microsoft Excel, including data manipulation and analysis Proficiency in Microsoft Word, including document creation and editing Experience in order entry, with an understanding of order processing systems Ability to schedule appointments accurately, managing multiple schedules seamlessly Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
