Customer Support Analyst

Customer Support Analyst

16 Sep 2020

Customer Support Analyst

Job Description

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.

Responsibilities
● Vast and varied, this role will have you getting up close and personal in all
aspects of the XXX operation and will allow you to move around the business
premises.
● Speak to our customers to take care of our needs and not only answer their
queries but find ways to surprise and delight them, and make sure they are
retended.
● Monitor customer complaints on social media and reach out to provide
assistance.
● Embrace the everyday challenges of building an exciting new shopping platform
and problem-solve them as they come up.
● Make sure our customer's issues are resolved.
● Come up with suggestions as to how XXX can improve processes and make
operations more efficient.
● Gather customer feedback and share with our Product, Sales and Marketing
teams.
● Ensure that the highest level of communication is maintained concerning client
queries, issues and complaints.

Qualifications

Requirements
● 1-2 years of experience in customer service or operational roles preferred.
● Proof of experience working in a fast paced environment, startup experience
preferred.
● Native-level English.
● You love solving problems and are prepared to throw yourself at any challenge
as they come up.
● You are prepared to work in a rotating shift system if required.
● You're excited about our brands and about building the best shopping experience
on earth!
● Excellent telephone manner and interpersonal skills
● Willingness to learn
● Good team player
● Positive and flexible attitude

● Highly motivated
● Professional approach

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Job Details

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