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Position Title: POS Support Analyst
Location: Seattle, WA
Duration: 3 months
Job Description:
POS analyst.
The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
Critical thinking
o Triage and analysis
o Independent issue resolution
Microsoft Windows Troubleshooting – Windows 10
Installation issues
Identifying network configuration issues
Understanding the basic network configuration for the store
Hardware Troubleshooting
Understanding of POS hardware and components (CPU, memory, etc.)
Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
Communication
Building trust & rapport with Store Partners
Determining the store partner’s level of expertise
Must Have:
Good interpersonal skills, working with non-technical resource to resolve technical issues.
Call Center / Helpdesk experience
Networking Skills
Computer Hardware Troubleshooting experience
Nice to have
Experience with Drive through technologies.
Release & Deployment tools and process
POS experience
Must have:
POS experience.