Technical support analyst / POS

Technical support analyst / POS

22 Jul 2024
Washington, Uswa 00000 Uswa USA

Technical support analyst / POS

Vacancy expired!

Job Description

Position Title: POS Support Analyst
Location: Seattle, WA
Duration: 3 months

Job Description:
POS analyst.
The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
Critical thinking
o Triage and analysis
o Independent issue resolution
Microsoft Windows Troubleshooting – Windows 10
 Installation issues
 Identifying network configuration issues
 Understanding the basic network configuration for the store
Hardware Troubleshooting
 Understanding of POS hardware and components (CPU, memory, etc.)
 Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
 Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
Communication
 Building trust & rapport with Store Partners
 Determining the store partner’s level of expertise

Must Have:
Good interpersonal skills, working with non-technical resource to resolve technical issues.
Call Center / Helpdesk experience
Networking Skills
Computer Hardware Troubleshooting experience

Nice to have
Experience with Drive through technologies.
Release & Deployment tools and process
POS experience

Qualifications

Must have:

POS experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Details

  • ID
    JC4366186
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Infotree Service Inc
  • Date
    2020-07-15
  • Deadline
    2020-09-13
  • Category

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