SUMMARY OF POSITION The Director, Operations leads our site. They are responsible for all aspects of the site including manufacturing strategy, talent strategy, installing equipment to grow, customer satisfaction, productivity, and talent development. The Director, Operations is responsible for developing and executing manufacturing strategy, aligned with our global standard and allowing sustainable and successful achievement of budget and three-year business strategy financial and customer satisfaction objectives.
The Director, Operations role requires high levels of problem solving ability, deep technical skills, experience in two functions, and impactful leadership and organization savviness allowing the leader to be effective in a complex, matrix organization design. The Director, Operations must have the leadership agility to dive deep into problems, and create talent on their teams allowing the director to empower others to take on full responsibility for results and growth.
The Director, Operations is a key member of the General Managers' Leadership team - who has multi-site responsibility. The Director, Operations is also part of the COO's extended leadership team. The Director, Operations' leadership team will include all functions required for success. Operations, Supply Chain, Manufacturing Engineering, Continuous Improvement, and Environmental Health & Safety report directly to the Operations Director. Quality (through VP, Quality and New Product Introduction), Finance and IT (through CFO) and Human Resources (CHRO) are indirect reporting relationships that bring world class process and business service levels and are part of the site expended leadership team.
SHIFT No Shift ($0) (United States of America)
WHAT YOU WILL DO
Supports and Ensures Integrity andCompliance
Ensures business meets all corporate compliance commitments - financial, ethics and legal and regulatory including medical device regulations aligned with and supported by the product quality and regulatory compliance officer. Quality and Regulatory Compliance is of utmost importance in Orchid and the orthopedic manufacturing industry. Leading quality and compliance with our Integrity First Core Value is a clear expectation and requirement for all Orchid team members.
Develops and Maintains Strategic Customer Relationships
Builds trustful relationships with strategic customer base at senior operations, supply chain, and purchasing levels required for success.
Understands strategic customer's supply chain models and challenges with implementing chosen supply chain models. Develops plans to resolve customer challenges while building switching costs, allowing Orchid to harvest investments for the customer.
Implements order fulfillment and quality systems, allowing world class customer satisfaction. This world class execution system allows the Operations Director to focus on improvement and strategic customer relationship development.
Customer interactions are deep and trustful, based on ongoing commitment achievement, and strategic alignment to our customer.
Creates relationships where Orchid is the preferred customer supplier for all the Operations Director's lines of business.
Develops and implements Manufacturing Strategy
Ensure high quality supply and capacity planning is in place, allowing installation of talent and equipment before demand arrives. Builds labor strategies, based on deep analytics, including demand variation, surge capacity understanding, training periods, and retention rates.
Gains approval of any investments required to implement capacity plans.
Defines footprint, plant charters, manufacturing processes, cell designs. standardized equipment, and any other strategies required to define and execute our growth roadmap.
Clarifies organization support and talent required to implement long-term strategies, including thoughtful talent development, leadership capacity, and succession planning plans.
Achieves Financial and Operating Plan Goals
Aligns 3MP and annual operating target goals to capacity and manufacturing strategy.
Ensures processes are in place to deliver annual and strategic objectives, including but not limited to productivity funnels, capacity planning, footprint development, and supply planning.
Implements a robust management operating system which quickly highlights necessary adjustment to the cross-functional team, providing confidence that strategic and operational goals will be successfully implemented.
Leads Culture Development and Talent Management Processes and Results
Ensures that Orchid's matrix organization design works. Aligns direct and indirect reports priorities. Works with functional leaders when alignment is not obvious. Aligns with functional leadership on employee performance, while supporting functional leaders' operational and strategic agendas. Transparently works with functional leaders to ensure Orchid employees are fully contributing to achieving company vision, purpose, strategy and goals.
Drives an improvement culture by focusing on "the process not the people" while demanding not only quick resolution but also root cause alignment and systematic corrective action implementation.
Drives a performance culture by ensuring the right talent is in the right place at the right time to meet strategic and operational goals.
Leads and ensures Performance Management Process exists down to the individual contributor level, including direct, indirect, and professional staff. Establishing and aligning goals and providing periodic feedback on results and Orchid values are imperative.
Ensures management systems are in place, permitting quick resolution of deviations in staffing, turnover, talent, or commitment.
WHAT WE ARE LOOKING FOR
WORK EXPERIENCE 5+ Years of experience growing a business, profit center, cost center, or project management (Required), 5+ years of increasing responsibility leading hourly and salaried professional organizations (Required), 7+ years of experience successfully leading a cross-functional organization and/or developing 2-discipline functional excellence (Required), Demonstrated results in developing talent, organizational strategies, and management systems in a high revenue growth environment (Preferred)., Experience working in a medium to large, global company with best practices approach, Exposure to integrated business planning (Sales & Operations Planning process), quality system deployment, and lean manufacturing in an industrial setting (Preferred)
EDUCATION Master - Business, Manufacturing, Engineering, or Related Field, , , Bachelor - Business, Manufacturing, Engineering, or Related Field Required
CERTIFICATIONS None - -
KNOWLEDGE & SKILLS THAT ENABLE SUCCESS Business Acumen (Working Experience), Change Leadership (Working Experience), Collaboration (Extensive Experience), Communication (Extensive Experience), Decision Making and Critical Thinking (Extensive Experience), Lean Manufacturing (Working Experience), Manufacturing Industry (Working Experience), Manufacturing Regulatory Environment (Working Experience), Operational Functions (Extensive Experience), Performance Management and Development (Extensive Experience), Problem Solving (Extensive Experience), Team Management and Team Building (Extensive Experience)
WHAT WE OFFER
Opportunity to work in a growing company
Ability to help people live a longer, more active life
Comprehensive benefit package
Ability to work in an organization that values:
Integrity First: We do the right thing
Teamwork: We are one Orchid
Results: Our results matter
PHYSICAL REQUIREMENTS
Must be able to move about the inside of the building - Rarely
Must be able to communicate and exchange information with others - Constantly
Must be able to perform tasks that require repetitive handling/adjusting/inspecting/positioning of items and equipment - Frequently
ADDITIONAL REQUIREMENTS
Candidates offered employment may be required to submit to a pre-employment background check and pre-employment drug-screening based on position requirements
Candidates must be able to provide proof of eligibility to work in the United States through eVerify
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