Job DescriptionWe are seeking a Customer Support Assistant to join our dynamic team in Washington, DC. The ideal candidate will be the first point of contact for clients, ensuring a seamless and professional customer experience. This role is perfect for individuals who are detail-oriented, proactive, and eager to grow in a collaborative environment.ResponsibilitiesRespond promptly to customer inquiries via phone and email.Resolve customer concerns efficiently, escalating issues when necessary.Maintain detailed and accurate records of customer interactions.Collaborate with internal departments to ensure customer satisfaction.Assist with administrative tasks related to client accounts.Provide support in scheduling and managing client meetings.Monitor and improve customer service processes to enhance overall experience.
