Vacancy expired!
Hiring Sales Advocates
We are in the business of building relationships with the community, families and individuals of the Wenatchee Valley, and surrounding areas, and we do this through our cell phone services. The new Cricket has been around since 2014, and we have a reputation of delivering smiles. People will come to know the new Cricket Wireless quickly, because we advocate our customer's goals. We are looking for Sales Advocates, not sales reps.
Sales Advocate plays a critical front line role in delivering "The Cricket Way". We are Advocates for the customers; listening, helping, finding resolutions and solutions. Through active listening, the Sales Advocates carefully uncover and assess the needs of our guests, and applies their in-depth knowledge of our products and services, to deliver appropriate solutions. The Sales Advocate's strong client service focus and ability to establish long-term customer relationships serve as the foundation of success for their store and our company.
Responsibilities:
Deliver exceptional customer service, with a focus on generating repeat business
Demonstrate active listening skills and develop a strong understanding of each customer's needs
Provide thoughtful recommendations and options, with a focus on solving problems rather than pushing products or making a quick sale
Maintain a strong working knowledge of all products, pricing plans, service features, and accessories as well as current company promotions
Manage time productively when not serving guests (maintain visual appearance of the store, initiative post-sale contact, participate in local marketing and/or research efforts, etc.)
Multi-task, think on one's feet, and keep calm under pressure amidst time constraints
Recognize, adapt and respond to a range of common retail scenarios and guest personalities
Participate in opportunities for ongoing training and professional development
Must be able to perform light cleaning duties
Requirements:
Ability to learn various customer needs and apply it to solutions
Must keep up on the evolution of all new devices via company courses, and be coached on productivity
Must be able to work under pressure, and meet and/or exceed quotas
Must be able to lift 35 pounds
Ability to stand for long periods of time in a retail environment
Available for traditional retail shifts, including nights and weekends
Tolerance for a flexible work schedule
Openness to working at more than one store location, if needed
Strong client service orientation
Stellar problem-solving ability
"Can-do" attitude; demonstrated energy and enthusiasm
Basic computer and math skills
Bi-Lingual Spanish & English a plus
If you have no previous experience in the cell phone industry, we are considering those who are enthusiastic about cell phones (they have a proven history of doing well in our company).
Please send all correspondence to email provided by craigslist (Reply)
Specify "Sales Advocate" within the subject line and attach a copy of your resume. You will be contacted.