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Customer Service & Export Documentation Specialist
Al Dahra ACX, Inc.is offering an employment position as Customer Service & Export Documentation Specialist. The primary focus of this position is to assist the Sales staff in all aspects of International Documentation and Customer Service. Also, this individual will coordinate operational and logistical efforts between sales/customer support and the operations team. Data-entry on ERP environment essential. This individual must be motivated, have a good attitude and be willing to learn and advance themselves and our company.
Responsibilities:
Handle and process international documentation and customer shipment requirements.
Document and coordinate customer shipping schedules, stack reservations and requests.
Act as the liaison and coordinator between customer service/sales and production/operations staff.
Coordinate with production and operational staff to ensure efficient, accurate operations to obtain upmost customer satisfaction.
Comfortable with Data-Entry in ERP environment.
Key character requirements Integrity: Have integrity in all aspects of job responsibility and enforcing company policies. Customer Service: Respond promptly to customer needs; solicit feedback to improve customer service, consistently exhibit phone and email skills and always respond to requests for service and assistance Team Work: Work well with others and willing to help other team members as needed. Able to balance individual and team member responsibilities. Always open to giving and receiving constructive criticism and put the success of the team and company above Organizational Skills: Able to be organized with strong time management skills. Most importantly, employee must be self-disciplined and highly motivated. Strong Work Ethic: Given the nature of our industry, the hay export business is a seasonal process that may require longer hours and increased demands during harvest months, decreasing in non-harvest month.
